# Automations

**URL:** https://community.brevo.com/c/en/automations/26.md?page=1

[Récents](https://community.brevo.com/latest.md) · [Catégories](https://community.brevo.com/categories.md) · [Étiquettes](https://community.brevo.com/tags.md)

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## [Using Brevo Automation for a Marketplace model](https://community.brevo.com/t/using-brevo-automation-for-a-marketplace-model/3104)

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**Author:** [@vjkrish.ram](https://community.brevo.com/u/vjkrish.ram)\
**Réponses:** 1\
**Dernière mise à jour :** [Mars 2, 2025, 5:42 UTC](https://community.brevo.com/t/using-brevo-automation-for-a-marketplace-model/3104 "2025-03-02T17:42:14Z")

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Hi Brevo Community, I’m setting up an automation workflow for, a marketplace where a single contact can receive multiple event bookings from different entities. Each event has its own lifecycle (Booked → Accepted/Reject…

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## [Clear attributes in automations](https://community.brevo.com/t/clear-attributes-in-automations/3049)

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**Author:** [@SbamSocial](https://community.brevo.com/u/SbamSocial)\
**Réponses:** 4\
**Dernière mise à jour :** [Mars 1, 2025, 12:46 UTC](https://community.brevo.com/t/clear-attributes-in-automations/3049 "2025-03-01T12:46:07Z")

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Hi, I’ve tried to look for this topic but seems nobody ever asked it, I’m trying to understand if it is possible to clear an attribute value within an automation in Brevo, actually I’m doing it with API but sometimes it…

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## [Automation "unsubscribe"](https://community.brevo.com/t/automation-unsubscribe/1286)

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**Author:** [@TIM](https://community.brevo.com/u/TIM)\
**Réponses:** 6\
**Dernière mise à jour :** [Février 25, 2025, 11:13 UTC](https://community.brevo.com/t/automation-unsubscribe/1286 "2025-02-25T11:13:58Z")

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Hi there When Ii make an automation , if I wish to put the unsubsribe link it brings to the standard page, not the one I customized in « campaigns » . Would it be possible to get the custom unsubscribe page in automat…

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## [Replace an email in a drip](https://community.brevo.com/t/replace-an-email-in-a-drip/3042)

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**Author:** [@appcrazee](https://community.brevo.com/u/appcrazee)\
**Réponses:** 1\
**Dernière mise à jour :** [Février 10, 2025, 2:22 UTC](https://community.brevo.com/t/replace-an-email-in-a-drip/3042 "2025-02-10T14:22:46Z")

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I would like to change one of the emails in a currently existing drip sequence. If I change replace it with a new template, will that affect the automation in any negative way? I am always so afraid to touch my automatio…

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## [Problem or bug with trigger: Date in an attribute occurs](https://community.brevo.com/t/problem-or-bug-with-trigger-date-in-an-attribute-occurs/2838)

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**Author:** [@janpeini](https://community.brevo.com/u/janpeini)\
**Réponses:** 4\
**Dernière mise à jour :** [Janvier 29, 2025, 12:38 UTC](https://community.brevo.com/t/problem-or-bug-with-trigger-date-in-an-attribute-occurs/2838 "2025-01-29T12:38:40Z")

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We are storing the date on which the trial of a contact ends as a custom parameter. We are running an automation, which should send an email to a customer 7 days before the date occurs. But the automation starts not 7 d…

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## [My automation is not working or am I doing something wrong?](https://community.brevo.com/t/my-automation-is-not-working-or-am-i-doing-something-wrong/2974)

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**Author:** [@pvkontis72](https://community.brevo.com/u/pvkontis72)\
**Réponses:** 0\
**Dernière mise à jour :** [Janvier 28, 2025, 8:48 UTC](https://community.brevo.com/t/my-automation-is-not-working-or-am-i-doing-something-wrong/2974 "2025-01-28T20:48:27Z")

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Hi everybody! I have made something very simple which I cannot make it work. Created a subscription form that I embedded on my website with iframe. I have one contact list. I created a welcome email automation with t…

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## [Link in email to resend original email again](https://community.brevo.com/t/link-in-email-to-resend-original-email-again/2932)

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**Author:** [@thefluidaffect](https://community.brevo.com/u/thefluidaffect)\
**Réponses:** 1\
**Dernière mise à jour :** [Janvier 29, 2025, 9:05 UTC](https://community.brevo.com/t/link-in-email-to-resend-original-email-again/2932 "2025-01-29T09:05:51Z")

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Hello everyone, I have started an automation (which I love how it works), but I was wondering if I could embed a link in a followup email that would trigger a resending of the original email. Basically, the content of t…

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## [Assistance Needed with Automation Setup](https://community.brevo.com/t/assistance-needed-with-automation-setup/2884)

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**Author:** [@Arafet](https://community.brevo.com/u/Arafet)\
**Réponses:** 3\
**Dernière mise à jour :** [Janvier 24, 2025, 7:50 UTC](https://community.brevo.com/t/assistance-needed-with-automation-setup/2884 "2025-01-24T07:50:39Z")

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Hello, I am encountering an issue with my automation setup in Brevo. Below is the process I am trying to implement: Send email “A”. Check if email “A” was opened within 3 days. If the contact opened email “A”: Add a…

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## [API Reference for Automation](https://community.brevo.com/t/api-reference-for-automation/2895)

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**Author:** [@kbouali](https://community.brevo.com/u/kbouali)\
**Réponses:** 2\
**Dernière mise à jour :** [Janvier 24, 2025, 6:24 UTC](https://community.brevo.com/t/api-reference-for-automation/2895 "2025-01-24T06:24:50Z")

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Hello, I did not find any endpoints regarding Automation. Here is my scenario: I created a mailing list to add temporary leads to it. After 2 days, they get an email reminder to finish their onboarding process. If a …

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## [Automation Workflow: Use parameter placeholders in Conditional Split Rule](https://community.brevo.com/t/automation-workflow-use-parameter-placeholders-in-conditional-split-rule/2905)

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**Author:** [@evenmarbles](https://community.brevo.com/u/evenmarbles)\
**Réponses:** 0\
**Dernière mise à jour :** [Janvier 22, 2025, 1:38 UTC](https://community.brevo.com/t/automation-workflow-use-parameter-placeholders-in-conditional-split-rule/2905 "2025-01-22T01:38:53Z")

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I was wondering if it was possible to use paramter placeholders in automation workflow rules. So for example, in a conditional split, I would like to compare a contact detail variable (e.g. EMAIL) with an event data fiel…

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## [Setting up followup emails to receivers of the first email](https://community.brevo.com/t/setting-up-followup-emails-to-receivers-of-the-first-email/2286)

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**Author:** [@Abhinav](https://community.brevo.com/u/Abhinav)\
**Réponses:** 6\
**Dernière mise à jour :** [Janvier 24, 2025, 6:03 UTC](https://community.brevo.com/t/setting-up-followup-emails-to-receivers-of-the-first-email/2286 "2025-01-24T06:03:21Z")

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My use case is to send a followup email in the same email thread to all the contact that received Campaign #1. The automation feature only lets me setup automation on the triggers of open, clicked on link and unsubscribe…

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## [Automate addition to a list](https://community.brevo.com/t/automate-addition-to-a-list/2897)

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**Author:** [@MegD](https://community.brevo.com/u/MegD)\
**Réponses:** 1\
**Dernière mise à jour :** [Janvier 24, 2025, 5:44 UTC](https://community.brevo.com/t/automate-addition-to-a-list/2897 "2025-01-24T05:44:49Z")

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Hello, I have set up a membership program on my wordpress website and I want to automate people who purchase the program to be added to the appropriate membership lists. At the moment, I have a purchase button that send…

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## [Whatsapp Automated Reply](https://community.brevo.com/t/whatsapp-automated-reply/2857)

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**Author:** [@spartacofenzo](https://community.brevo.com/u/spartacofenzo)\
**Réponses:** 0\
**Dernière mise à jour :** [Janvier 14, 2025, 3:27 UTC](https://community.brevo.com/t/whatsapp-automated-reply/2857 "2025-01-14T03:27:04Z")

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Hello, I need to setup an automated Whatsapp message as reply to each customer that send us a Whatsapp message. I expected it to be easy, but has been impossible to setup. I Finally got a template authorized by meta, b…

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## [Event: link in email will be clicked](https://community.brevo.com/t/event-link-in-email-will-be-clicked/2727)

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**Author:** [@danjelsan](https://community.brevo.com/u/danjelsan)\
**Réponses:** 2\
**Dernière mise à jour :** [Décembre 20, 2024, 9:48 UTC](https://community.brevo.com/t/event-link-in-email-will-be-clicked/2727 "2024-12-20T09:48:51Z")

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Hi guys, I have a simple question: I add an event « link in email will be clicked ». There is a button in the email, and only when this button is clicked, the automation should continue. It works, but since there are …

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## [Brevo Automation Troubles](https://community.brevo.com/t/brevo-automation-troubles/2684)

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**Author:** [@Mike](https://community.brevo.com/u/Mike)\
**Réponses:** 1\
**Dernière mise à jour :** [Décembre 20, 2024, 8:37 UTC](https://community.brevo.com/t/brevo-automation-troubles/2684 "2024-12-20T08:37:08Z")

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Hi everybody I need a bit of help. I need to create an automation for one of my products. Technically I want Brevo to import contacts from Gumroad which can be done by API integration. My issue is I want Brevo to be abl…

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## [No activity reminder automation](https://community.brevo.com/t/no-activity-reminder-automation/2620)

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**Author:** [@jay](https://community.brevo.com/u/jay)\
**Réponses:** 1\
**Dernière mise à jour :** [Décembre 10, 2024, 10:53 UTC](https://community.brevo.com/t/no-activity-reminder-automation/2620 "2024-12-10T10:53:58Z")

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I need automation when user register on my app. I want to every process through backend API. I want to send email to user 1hour after registering but catch is email is optional so if user update email within 1hour of reg…

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## [Integration of Email Automation with Brevo API](https://community.brevo.com/t/integration-of-email-automation-with-brevo-api/2628)

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**Author:** [@jorn](https://community.brevo.com/u/jorn)\
**Réponses:** 2\
**Dernière mise à jour :** [Décembre 4, 2024, 1:25 UTC](https://community.brevo.com/t/integration-of-email-automation-with-brevo-api/2628 "2024-12-04T13:25:56Z")

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We are eager to start with email automation and integrate our processes with the Brevo API. We maintain a user base where users are created via our website and app. These users can either be free members or become paid m…

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## [Marketing Automation - Proposer une liste de produits](https://community.brevo.com/t/marketing-automation-proposer-une-liste-de-produits/2601)

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**Author:** [@Dylan-enet](https://community.brevo.com/u/Dylan-enet)\
**Réponses:** 1\
**Dernière mise à jour :** [Novembre 28, 2024, 1:17 UTC](https://community.brevo.com/t/marketing-automation-proposer-une-liste-de-produits/2601 "2024-11-28T13:17:09Z")

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Bonjour, Pour un scénario de marketing automation, à l’aide du nouvel éditeur, j’aimerais pouvoir ,selon l’achat, proposer une liste de produit. Exemple : le client achète un matelas, à sa réception celui-ci reçoit un …

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## [Using automations for specific events, dates, times, etc](https://community.brevo.com/t/using-automations-for-specific-events-dates-times-etc/1482)

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**Author:** [@rdav](https://community.brevo.com/u/rdav)\
**Réponses:** 5\
**Dernière mise à jour :** [Novembre 28, 2024, 12:29 UTC](https://community.brevo.com/t/using-automations-for-specific-events-dates-times-etc/1482 "2024-11-28T12:29:59Z")

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I’d appreciate some help on how to harness the full power of Brevo automations. On previous platforms I’ve used, I could create a trigger/entry point for an automation in a highly curated way - like only if they meet the…

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## [Feature request: Allow header + body customization on Automation triggered webhooks](https://community.brevo.com/t/feature-request-allow-header-body-customization-on-automation-triggered-webhooks/2508)

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**Author:** [@jacobb](https://community.brevo.com/u/jacobb)\
**Réponses:** 1\
**Dernière mise à jour :** [Novembre 26, 2024, 3:11 UTC](https://community.brevo.com/t/feature-request-allow-header-body-customization-on-automation-triggered-webhooks/2508 "2024-11-26T15:11:00Z")

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Hi, I built an Automation which includes a triggered webhook and was disappointed to find that the only thing I can customize is the webhook’s URL. I cannot define the body of the payload nor any custom headers which is …

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## [Finnicky Automations](https://community.brevo.com/t/finnicky-automations/2471)

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**Author:** [@tcharara](https://community.brevo.com/u/tcharara)\
**Réponses:** 2\
**Dernière mise à jour :** [Novembre 20, 2024, 9:59 UTC](https://community.brevo.com/t/finnicky-automations/2471 "2024-11-20T21:59:10Z")

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Hello, I have a problem with automations. I have created two lists (english/french) with two automations, one for each. Very simple : Every new subscriber to a list gets a welcome message after a one minute delay. The …

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## [Negative Time Delays?](https://community.brevo.com/t/negative-time-delays/2392)

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**Author:** [@DaveR](https://community.brevo.com/u/DaveR)\
**Réponses:** 6\
**Dernière mise à jour :** [Novembre 8, 2024, 6:26 UTC](https://community.brevo.com/t/negative-time-delays/2392 "2024-11-08T18:26:01Z")

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Hey, I want to send out a series of emails PRIOR to a scheduled meeting. These would occur over the course of 8 weeks. The problem is that some of these meetings will be scheduled say… 6 weeks prior or 10 week prior to …

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## [Event Properties and email template](https://community.brevo.com/t/event-properties-and-email-template/2166)

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**Author:** [@vldmrk](https://community.brevo.com/u/vldmrk)\
**Réponses:** 3\
**Dernière mise à jour :** [Novembre 5, 2024, 9:44 UTC](https://community.brevo.com/t/event-properties-and-email-template/2166 "2024-11-05T21:44:28Z")

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Hi I’m using this endpoint to triggered automation workflow. I sent events from frontend and backend. Can I use params from event\_properties in email template?

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## [Dynamic coupon expiration date](https://community.brevo.com/t/dynamic-coupon-expiration-date/1644)

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**Author:** [@Casandra](https://community.brevo.com/u/Casandra)\
**Réponses:** 1\
**Dernière mise à jour :** [Octobre 25, 2024, 3:49 UTC](https://community.brevo.com/t/dynamic-coupon-expiration-date/1644 "2024-10-25T15:49:31Z")

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I want to insert unique coupons to Welcome and birthday emails with a dynamic expiration date, that is, the coupon expires 3 months from the email being sent. Is there any way to do it please? Thank you so much

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## [Sending multiple emails in the same thread, help to set up](https://community.brevo.com/t/sending-multiple-emails-in-the-same-thread-help-to-set-up/2072)

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**Author:** [@anasmarknew](https://community.brevo.com/u/anasmarknew)\
**Réponses:** 5\
**Dernière mise à jour :** [Octobre 10, 2024, 1:16 UTC](https://community.brevo.com/t/sending-multiple-emails-in-the-same-thread-help-to-set-up/2072 "2024-10-10T13:16:57Z")

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Hi! I have follow-up email automation and want to send emails that should end up in the same email thread. I set up the action: wait for 24 hours before sending the next email. Also, I tested it a few times, skipping the…

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## [How to stop an Automation if the recepient replied to any of the Email?](https://community.brevo.com/t/how-to-stop-an-automation-if-the-recepient-replied-to-any-of-the-email/2249)

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**Author:** [@siddharth](https://community.brevo.com/u/siddharth)\
**Réponses:** 4\
**Dernière mise à jour :** [Octobre 10, 2024, 11:54 UTC](https://community.brevo.com/t/how-to-stop-an-automation-if-the-recepient-replied-to-any-of-the-email/2249 "2024-10-10T11:54:53Z")

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Our requirement is to send a set of emails to users. If a user replies to any of the emails, we wish them to exit the automation (our customer representative will carry the conversation from there). As recommended in th…

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## [If/Else New Vs Existing Contacts](https://community.brevo.com/t/if-else-new-vs-existing-contacts/2247)

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**Author:** [@GoodSight](https://community.brevo.com/u/GoodSight)\
**Réponses:** 1\
**Dernière mise à jour :** [Octobre 10, 2024, 10:18 UTC](https://community.brevo.com/t/if-else-new-vs-existing-contacts/2247 "2024-10-10T10:18:28Z")

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Hi. I am new to automations with Brevo and I am trying to understand how this works. Here’s my situation. I have various products for sale on my website. Each product has the offer of a specific promotion so I’m using …

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## [Contact from automation does not collect name and surname](https://community.brevo.com/t/contact-from-automation-does-not-collect-name-and-surname/2195)

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**Author:** [@Alessandro\_DOnline](https://community.brevo.com/u/Alessandro_DOnline)\
**Réponses:** 2\
**Dernière mise à jour :** [Octobre 3, 2024, 2:47 UTC](https://community.brevo.com/t/contact-from-automation-does-not-collect-name-and-surname/2195 "2024-10-03T14:47:31Z")

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Hi everyone, I set up my automations via brevo API and everything work just fine but every contact that is collected via event tracking does not save name and surname in the contact info. Why? These are the parameter I…

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## [Feeding Emails with Data for Dynamic Content Blocks from API](https://community.brevo.com/t/feeding-emails-with-data-for-dynamic-content-blocks-from-api/2161)

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**Author:** [@SuperProgrammetajs](https://community.brevo.com/u/SuperProgrammetajs)\
**Réponses:** 1\
**Dernière mise à jour :** [Octobre 2, 2024, 9:45 UTC](https://community.brevo.com/t/feeding-emails-with-data-for-dynamic-content-blocks-from-api/2161 "2024-10-02T09:45:55Z")

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Hello! I have automation like this. I can’t seem to figure out how to feed email with data from my API so it would use Repeatable content feature. Is it possible like this? I would like the email to get data from AP…

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## [Prevent Sending mails to Disposable Emails](https://community.brevo.com/t/prevent-sending-mails-to-disposable-emails/2055)

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**Author:** [@Kashyap](https://community.brevo.com/u/Kashyap)\
**Réponses:** 4\
**Dernière mise à jour :** [Septembre 26, 2024, 8:27 UTC](https://community.brevo.com/t/prevent-sending-mails-to-disposable-emails/2055 "2024-09-26T08:27:12Z")

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Hi there. I want to prevent sending emails to disposable email ids, this will help me prevent bad actors from using my web app. Please help me how can I implement this in brevo.

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