# Transactional **URL:** https://community.brevo.com/c/en/transactional/27.md [Récents](https://community.brevo.com/latest.md) · [Catégories](https://community.brevo.com/categories.md) · [Étiquettes](https://community.brevo.com/tags.md) --- ## [Why no custom domain for click tracking?](https://community.brevo.com/t/why-no-custom-domain-for-click-tracking/710)
**Author:** [@dapug](https://community.brevo.com/u/dapug)\ **Réponses:** 13\ **Dernière mise à jour :** [Août 20, 2026, 7:46 UTC](https://community.brevo.com/t/why-no-custom-domain-for-click-tracking/710 "2026-08-20T07:46:13Z")
We just finished migrating to Brevo from Mailjet, and we’re feeling this like may have been a HUGE mistake, because we missed one critical thing from our prototyping and eval: There is NO way to set a custom domain on c… --- ## [No Way to Disable by Option tracking in Transactional E-Mail](https://community.brevo.com/t/no-way-to-disable-by-option-tracking-in-transactional-e-mail/201)
**Author:** [@HiTekFood](https://community.brevo.com/u/HiTekFood)\ **Réponses:** 54\ **Dernière mise à jour :** [Février 12, 2026, 10:56 UTC](https://community.brevo.com/t/no-way-to-disable-by-option-tracking-in-transactional-e-mail/201 "2026-02-12T10:56:07Z")
So I just ran into this on transactional emails: Enhancement request - option to disable URL replacement · Issue #115 · sendinblue/APIv3-nodejs-library · GitHub Seems you can disable URL tracking in CAMPAIGNS but there… --- ## [Brevo does not work with Outlook](https://community.brevo.com/t/brevo-does-not-work-with-outlook/1665)
**Author:** [@earlyride](https://community.brevo.com/u/earlyride)\ **Réponses:** 8\ **Dernière mise à jour :** [Octobre 14, 2025, 3:56 UTC](https://community.brevo.com/t/brevo-does-not-work-with-outlook/1665 "2025-10-14T15:56:42Z")
I am using Brevo as my mailer in a WordPress website. It will send notifications successfully to my gmail account but it won’t work with my outlook account. Why is that? --- ## [Does Transactional email support embedded image?](https://community.brevo.com/t/does-transactional-email-support-embedded-image/6665)
**Author:** [@jmqu](https://community.brevo.com/u/jmqu)\ **Réponses:** 2\ **Dernière mise à jour :** [Octobre 9, 2025, 10:17 UTC](https://community.brevo.com/t/does-transactional-email-support-embedded-image/6665 "2025-10-09T10:17:19Z")
Hi there, I have found that campaigns support embedded image with an advanced setting. For transactional, I have tested that with default configuration, it seems the image with CID referencing SRC doesn’t work. I found … --- ## [Concerned about amount of incidents where core services are not available](https://community.brevo.com/t/concerned-about-amount-of-incidents-where-core-services-are-not-available/6486)
**Author:** [@janpeini](https://community.brevo.com/u/janpeini)\ **Réponses:** 2\ **Dernière mise à jour :** [Juillet 30, 2025, 8:51 UTC](https://community.brevo.com/t/concerned-about-amount-of-incidents-where-core-services-are-not-available/6486 "2025-07-30T08:51:25Z")
Hey folks, in the past two months the amount of incidents of core services like transactional mail and API is quite alarming. Our team is starting to question if Brevo is still reliable enough especially for transaction… --- ## [API : how to integrate markdown (or equivalent ?)](https://community.brevo.com/t/api-how-to-integrate-markdown-or-equivalent/6432)
**Author:** [@xavier](https://community.brevo.com/u/xavier)\ **Réponses:** 0\ **Dernière mise à jour :** [Juillet 21, 2025, 3:47 UTC](https://community.brevo.com/t/api-how-to-integrate-markdown-or-equivalent/6432 "2025-07-21T15:47:16Z")
i’m sending transactional emails via API. I send Brevo many variables, including of course some « content » to fill text boxes. this content is originally coming from my own app, with markdown. But Brevo text boxes do … --- ## [Complaint & Blocked - How To Unblock?](https://community.brevo.com/t/complaint-blocked-how-to-unblock/6363)
**Author:** [@mburdett555](https://community.brevo.com/u/mburdett555)\ **Réponses:** 0\ **Dernière mise à jour :** [Juillet 14, 2025, 2:40 UTC](https://community.brevo.com/t/complaint-blocked-how-to-unblock/6363 "2025-07-14T14:40:37Z")
I have a transactional SMTP outlook contact who is adamant he hasn’t marked as spam or blocked. A while back one of his emails is marked as COMPLAINT on tractional Email log. Since then all of his emails are showing as … --- ## [Emails sent by automation is automatically classified as transactional emails?](https://community.brevo.com/t/emails-sent-by-automation-is-automatically-classified-as-transactional-emails/5316)
**Author:** [@EMarketing](https://community.brevo.com/u/EMarketing)\ **Réponses:** 3\ **Dernière mise à jour :** [Mai 28, 2025, 2:58 UTC](https://community.brevo.com/t/emails-sent-by-automation-is-automatically-classified-as-transactional-emails/5316 "2025-05-28T02:58:32Z")
HI, Are email sent by Automation flow automatically being classified as transactional emails? I’m just using automation to get clients onboard. Shouldn’t be transactional? --- ## [Hard bounces without reason in transactional mails](https://community.brevo.com/t/hard-bounces-without-reason-in-transactional-mails/4394)
**Author:** [@TSammern](https://community.brevo.com/u/TSammern)\ **Réponses:** 0\ **Dernière mise à jour :** [Avril 7, 2025, 8:41 UTC](https://community.brevo.com/t/hard-bounces-without-reason-in-transactional-mails/4394 "2025-04-07T08:41:19Z")
Hi, I have a problem with a small number of recipients of transactional mails. These show up as « hard bounce » in the Log section. Normally there is a reason given for a hard bounce in the details of the log entry, e.g… --- ## [Issue with tracking opening count in email campaign](https://community.brevo.com/t/issue-with-tracking-opening-count-in-email-campaign/4247)
**Author:** [@jesny](https://community.brevo.com/u/jesny)\ **Réponses:** 2\ **Dernière mise à jour :** [Avril 17, 2025, 11:55 UTC](https://community.brevo.com/t/issue-with-tracking-opening-count-in-email-campaign/4247 "2025-04-17T11:55:00Z")
I am facing the same issue with tracking the open count. My scenario is I am creating email campaigns in brevo platform through API from my application. But brevo is not tracking the open count for the emails instead whe… --- ## [Solving the tracking issue](https://community.brevo.com/t/solving-the-tracking-issue/4557)
**Author:** [@sanl](https://community.brevo.com/u/sanl)\ **Réponses:** 0\ **Dernière mise à jour :** [Avril 16, 2025, 4:53 UTC](https://community.brevo.com/t/solving-the-tracking-issue/4557 "2025-04-16T16:53:32Z")
Hi Brevo, reading other tickets it is clear you are not planning to allow for the option to disable tracking altogether, for reasons of security. But then can you please answer these questions: does that mean you just… --- ## [I don't want my links in my emails wrapped by Brevo tracking. Turn that off?](https://community.brevo.com/t/i-dont-want-my-links-in-my-emails-wrapped-by-brevo-tracking-turn-that-off/2407)
**Author:** [@markcofano](https://community.brevo.com/u/markcofano)\ **Réponses:** 0\ **Dernière mise à jour :** [Octobre 29, 2024, 6:39 UTC](https://community.brevo.com/t/i-dont-want-my-links-in-my-emails-wrapped-by-brevo-tracking-turn-that-off/2407 "2024-10-29T18:39:41Z")
My links in transactional emails sent by Brevo are first sent to a link at sendibt2.com I do not want any content in my emails altered by Brevo. How do I turn that off? --- ## [Why does unsubscribing per email or per account management not trigger my Webhook?](https://community.brevo.com/t/why-does-unsubscribing-per-email-or-per-account-management-not-trigger-my-webhook/3646)
**Author:** [@ndrskhn](https://community.brevo.com/u/ndrskhn)\ **Réponses:** 2\ **Dernière mise à jour :** [Mars 28, 2025, 1:59 UTC](https://community.brevo.com/t/why-does-unsubscribing-per-email-or-per-account-management-not-trigger-my-webhook/3646 "2025-03-28T13:59:32Z")
I created a webhook for unsubscribing for campaign as well as transactional. When i test the webhooks they reach my endpoint and work. But when i unsubscribe via mail the webhooks don’t get triggered even though the sett… --- ## [How can I populate WhatsApp template parameters with PHP?](https://community.brevo.com/t/how-can-i-populate-whatsapp-template-parameters-with-php/4012)
**Author:** [@mburdett555](https://community.brevo.com/u/mburdett555)\ **Réponses:** 0\ **Dernière mise à jour :** [Mars 24, 2025, 2:47 UTC](https://community.brevo.com/t/how-can-i-populate-whatsapp-template-parameters-with-php/4012 "2025-03-24T14:47:19Z")
Hello I am using this Github Brevo Library to send transactional emails and SMS. I would now like to use the WhatsApp feature. I have gone through the WhatsApp setup process and am able to send messages successfully, b… --- ## [Images in email are not rendering](https://community.brevo.com/t/images-in-email-are-not-rendering/1808)
**Author:** [@cody](https://community.brevo.com/u/cody)\ **Réponses:** 8\ **Dernière mise à jour :** [Mars 13, 2025, 5:46 UTC](https://community.brevo.com/t/images-in-email-are-not-rendering/1808 "2025-03-13T17:46:35Z")
Images that are featured in our emails are not being rendered. The images are being hosted on our server and they display fine as is. If you look at following transactional, The logo image is being rendered as https… --- ## [Mail Automation: Change unsubscribe page content](https://community.brevo.com/t/mail-automation-change-unsubscribe-page-content/1316)
**Author:** [@Tengelmann](https://community.brevo.com/u/Tengelmann)\ **Réponses:** 17\ **Dernière mise à jour :** [Mars 2, 2025, 5:45 UTC](https://community.brevo.com/t/mail-automation-change-unsubscribe-page-content/1316 "2025-03-02T17:45:33Z")
Hello Brevo community, we are facing currently the following problem: We are using transactional emails for our GDPR opt-in process. Mail templates within automations are used to send emails to contacts. When a contac… --- ## [Webhook not running](https://community.brevo.com/t/webhook-not-running/639)
**Author:** [@irvanalfi](https://community.brevo.com/u/irvanalfi)\ **Réponses:** 6\ **Dernière mise à jour :** [Février 12, 2025, 7:16 UTC](https://community.brevo.com/t/webhook-not-running/639 "2025-02-12T07:16:29Z")
why is the webhook not running when there is an email that soft bounces or hard bounces, even though the event settings on the webhook are correct and the end point is also correct when testing on the webhook page. but w… --- ## [Params not populated on sending Transactional Email](https://community.brevo.com/t/params-not-populated-on-sending-transactional-email/2955)
**Author:** [@backgroundbuddy](https://community.brevo.com/u/backgroundbuddy)\ **Réponses:** 2\ **Dernière mise à jour :** [Février 5, 2025, 1:28 UTC](https://community.brevo.com/t/params-not-populated-on-sending-transactional-email/2955 "2025-02-05T13:28:41Z")
Hello, I am using a template for sending a transactional email when a user signs up. I have 3 variable declared but when passed in as params it doesn’t get populated. I am using the code example here EMAIL | Send a tran… --- ## [Using transactional params in links is adding campaign parameters](https://community.brevo.com/t/using-transactional-params-in-links-is-adding-campaign-parameters/3017)
**Author:** [@Speakho](https://community.brevo.com/u/Speakho)\ **Réponses:** 1\ **Dernière mise à jour :** [Février 4, 2025, 4:04 UTC](https://community.brevo.com/t/using-transactional-params-in-links-is-adding-campaign-parameters/3017 "2025-02-04T16:04:47Z")
Hi, I am using URL as transactional parameter in my email. This works fine as long as i just add it in the email as {{params.url}} Since this URL is long, I want to create a href link or add a button. When I add this… --- ## [How to test a template for Wordpress feed RSS](https://community.brevo.com/t/how-to-test-a-template-for-wordpress-feed-rss/2992)
**Author:** [@Fab](https://community.brevo.com/u/Fab)\ **Réponses:** 0\ **Dernière mise à jour :** [Janvier 30, 2025, 5:13 UTC](https://community.brevo.com/t/how-to-test-a-template-for-wordpress-feed-rss/2992 "2025-01-30T17:13:21Z")
Hi, It’s painfull to test a template RSS with integration model (i modify hour each half hour increase). Is there a simple way to do manualy with a click (but with the wordpress feed real url). Any suggestion ? Thanks… --- ## [Transactional Emails Report / contacts delivered but not opened](https://community.brevo.com/t/transactional-emails-report-contacts-delivered-but-not-opened/2831)
**Author:** [@alexistsiakkas](https://community.brevo.com/u/alexistsiakkas)\ **Réponses:** 0\ **Dernière mise à jour :** [Janvier 10, 2025, 6:15 UTC](https://community.brevo.com/t/transactional-emails-report-contacts-delivered-but-not-opened/2831 "2025-01-10T06:15:58Z")
Bonjour Guys I am looking for a specific report. I am looking for a report that I can have the contacts that emails have been delivered but not opened. In the campaigns I can get this, not in the transactional. The rea… --- ## [Sending transactional emails and the SendSmtpEmailSender is visible to recipients to see](https://community.brevo.com/t/sending-transactional-emails-and-the-sendsmtpemailsender-is-visible-to-recipients-to-see/635)
**Author:** [@pauldivaniii](https://community.brevo.com/u/pauldivaniii)\ **Réponses:** 5\ **Dernière mise à jour :** [Janvier 9, 2025, 7:35 UTC](https://community.brevo.com/t/sending-transactional-emails-and-the-sendsmtpemailsender-is-visible-to-recipients-to-see/635 "2025-01-09T07:35:43Z")
I am using the SendTransacEmailAsync method to send emails. As I was instructed, I am using the email address associated with my subscription as the Email Sender. Unfortunately this email address is exposed to the recipi… --- ## [Why sending mail via SMTP is so long?](https://community.brevo.com/t/why-sending-mail-via-smtp-is-so-long/468)
**Author:** [@eli-ott](https://community.brevo.com/u/eli-ott)\ **Réponses:** 5\ **Dernière mise à jour :** [Janvier 8, 2025, 7:22 UTC](https://community.brevo.com/t/why-sending-mail-via-smtp-is-so-long/468 "2025-01-08T07:22:23Z")
So I’m currently on the free tier to test out how that works and if it is the approriate tool for my website But the thing that is annoying me is that to send 2 emails it takes like 30 seconds which is incredibly long. … --- ## [Handling scheduled transactional email batches](https://community.brevo.com/t/handling-scheduled-transactional-email-batches/2796)
**Author:** [@Tourisme](https://community.brevo.com/u/Tourisme)\ **Réponses:** 2\ **Dernière mise à jour :** [Janvier 7, 2025, 2:34 UTC](https://community.brevo.com/t/handling-scheduled-transactional-email-batches/2796 "2025-01-07T14:34:38Z")
Hello, We have a service running on our application that allows us to send transactional emails to customers whose file status requires them to take action. We would like to offer the possibility of scheduling a single… --- ## [Problem Integrating Brevo Email API with My Website for Transactional Emails](https://community.brevo.com/t/problem-integrating-brevo-email-api-with-my-website-for-transactional-emails/2773)
**Author:** [@joeroot](https://community.brevo.com/u/joeroot)\ **Réponses:** 1\ **Dernière mise à jour :** [Décembre 28, 2024, 4:19 UTC](https://community.brevo.com/t/problem-integrating-brevo-email-api-with-my-website-for-transactional-emails/2773 "2024-12-28T04:19:47Z")
Hi everyone, I’m using Brevo’s Email API to send transactional emails (like order confirmations and password resets) from my website. While the API integration is mostly working, I’ve encountered a few technical issues … --- ## [Freature Request: Using event data in email subject line](https://community.brevo.com/t/freature-request-using-event-data-in-email-subject-line/2750)
**Author:** [@evenmarbles](https://community.brevo.com/u/evenmarbles)\ **Réponses:** 2\ **Dernière mise à jour :** [Décembre 20, 2024, 6:27 UTC](https://community.brevo.com/t/freature-request-using-event-data-in-email-subject-line/2750 "2024-12-20T18:27:28Z")
Hi, it would be great if it was possible to use the event data in the subject line. So that we could send something specific to the event to a person. So for example, if an order is coming in it would be great to say som… --- ## [Transactional Email Hacked](https://community.brevo.com/t/transactional-email-hacked/2702)
**Author:** [@s7ar](https://community.brevo.com/u/s7ar)\ **Réponses:** 5\ **Dernière mise à jour :** [Décembre 12, 2024, 10:19 UTC](https://community.brevo.com/t/transactional-email-hacked/2702 "2024-12-12T10:19:51Z")
Some one else experience on transactional mail flooded by spam message sent via smtp? --- ## [Transactional params randomly do not populate](https://community.brevo.com/t/transactional-params-randomly-do-not-populate/1833)
**Author:** [@bene](https://community.brevo.com/u/bene)\ **Réponses:** 7\ **Dernière mise à jour :** [Décembre 10, 2024, 10:38 UTC](https://community.brevo.com/t/transactional-params-randomly-do-not-populate/1833 "2024-12-10T22:38:07Z")
Hello, I am trying to send transactional email using the golang SDK. Everything seems to work fine while generating the API requests, however some of the emails that are sent do not contain the parameters. Which emails … --- ## [Attachment email corrupted - file source url from dropbox](https://community.brevo.com/t/attachment-email-corrupted-file-source-url-from-dropbox/2630)
**Author:** [@tommyz](https://community.brevo.com/u/tommyz)\ **Réponses:** 0\ **Dernière mise à jour :** [Décembre 2, 2024, 4:41 UTC](https://community.brevo.com/t/attachment-email-corrupted-file-source-url-from-dropbox/2630 "2024-12-02T16:41:01Z")
I just sent a batch email to 80 recipients, with 3 attached files (pdf format) of a total size of 13.9mo. The files urls are dropbox files urls (where I set dl=1= at the end so the file is downloadable). When testing wit… --- ## [Custom Headers in Transactional Emails from Template](https://community.brevo.com/t/custom-headers-in-transactional-emails-from-template/1925)
**Author:** [@f.pieper](https://community.brevo.com/u/f.pieper)\ **Réponses:** 1\ **Dernière mise à jour :** [Décembre 9, 2024, 10:09 UTC](https://community.brevo.com/t/custom-headers-in-transactional-emails-from-template/1925 "2024-12-09T10:09:59Z")
Hi team, currently we are working on integrating Brevo for transactional emails and want to use the email templates as basis of our mails. However, we noticed that when sending transactional mails with a template (i.e. … [Page suivante](https://community.brevo.com/c/en/transactional/27.md?page=1)