# Account deactivated

**URL:** <https://community.brevo.com/t/account-deactivated/2384>\
**Category:** English\
**Created:** [Octobre 25, 2024, 12:10 UTC](https://community.brevo.com/t/account-deactivated/2384 "2024-10-25T12:10:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Haris](https://avatars.discourse-cdn.com/v4/letter/h/ccd318/32.png) [@Haris](https://community.brevo.com/u/Haris)\
**Post date:** [Octobre 25, 2024, 12:10 UTC](https://community.brevo.com/t/account-deactivated/2384/1 "2024-10-25T12:10:02Z")

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We are using the brevo account under the email admin@, our account has been deactivated due to the bank dispute, we have withdrawn the dispute, however the account is still not active. We have already sent 3 emails to the customer support team in 1 week, no response has been received. Kindly reactivate the account immediately.

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**Author:** ![Mr.Mailware](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/mr.mailware/32/185_2.png) [@Mr.Mailware](https://community.brevo.com/u/Mr.Mailware)\
**Post date:** [Octobre 25, 2024, 4:01 UTC](https://community.brevo.com/t/account-deactivated/2384/2 "2024-10-25T16:01:11Z")

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Hi there @Haris. I guess there was a chargeback since you mentioned a bank dispute. Your account might have been suspended because of Brevo’s anti-fraud measures. You may want open another ticket with the support to get this sorted out. ([Contact Us | Brevo](https://www.brevo.com/contact/))

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**Author:** ![Haris](https://avatars.discourse-cdn.com/v4/letter/h/ccd318/32.png) [@Haris](https://community.brevo.com/u/Haris)\
**Post date:** [Novembre 2, 2024, 7:11 UTC](https://community.brevo.com/t/account-deactivated/2384/4 "2024-11-02T07:11:38Z")

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Hello, is there any update here?  
I have been waiting for almost 2 weeks now. Any response would be appreciated.