# Assistance Needed with Automation Setup

**URL:** <https://community.brevo.com/t/assistance-needed-with-automation-setup/2884>\
**Category:** Automations\
**Created:** [Janvier 17, 2025, 9:32 UTC](https://community.brevo.com/t/assistance-needed-with-automation-setup/2884 "2025-01-17T09:32:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Arafet](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@Arafet](https://community.brevo.com/u/Arafet)\
**Post date:** [Janvier 17, 2025, 9:32 UTC](https://community.brevo.com/t/assistance-needed-with-automation-setup/2884/1 "2025-01-17T09:32:13Z")

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Hello,

I am encountering an issue with my automation setup in Brevo. Below is the process I am trying to implement:

1. Send email “A”.
2. Check if email “A” was opened within 3 days.
  - If the contact opened email “A”:
    - Add a waiting delay of 4 days.
    - Send email “B”.

  - If the contact did not open email “A” within 3 days:
    - Send email “A2”.
    - Wait 4 days to check if they opened email “A2”.  
\_If yes: Send email “B”.  
\_If not: Exit the automation.

3. Wait 1 day and add contacts who opened email “B” to a specific list.

I’m unsure about which rule to use in the «&nbsp;if/not&nbsp;» decision step:  
Conditional Split or  
Wait Until an Event Happens

I’ve tried configuring the automation using both rules, but my contacts always end up in the “no” branch, regardless of whether they opened the email.

Could you please guide me on how to configure the correct rule for this step?

Thank you for your assistance!

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**Author:** ![Arafet](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@Arafet](https://community.brevo.com/u/Arafet)\
**Post date:** [Janvier 21, 2025, 9:44 UTC](https://community.brevo.com/t/assistance-needed-with-automation-setup/2884/2 "2025-01-21T09:44:23Z")

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Hello,  
Anyone have any thoughts on this yet?

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**Author:** ![ahudavert](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/ahudavert/32/14_2.png) [@ahudavert](https://community.brevo.com/u/ahudavert)\
**Post date:** [Janvier 24, 2025, 5:49 UTC](https://community.brevo.com/t/assistance-needed-with-automation-setup/2884/3 "2025-01-24T05:49:08Z")

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Hi @Arafet ,

Thanks for posting on this community.  
Both options should work. For example, for the conditional split:

- create a segment of the contacts who opened email A in the last X days, let’s say 3 days
- and create a conditional split based on the belonging to this segment:  
 ![Capture d’écran 2025-01-24 à 11.18.20](https://europe1.discourse-cdn.com/flex013/uploads/brevo/original/1X/cd5889d6ad6e6d92536d4e4278232c559bb48d13.jpeg)D

Does this make sense? In case you don’t know yet what a segment is, you can find more details here: [https://help.brevo.com/hc/en-us/articles/360021703959-About-segments#h\_01HBTETGVF8PXJ4DPA1Z51JX4K](https://help.brevo.com/hc/en-us/articles/360021703959-About-segments#h_01HBTETGVF8PXJ4DPA1Z51JX4K)

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<div class="post-metadata">

**Author:** ![Arafet](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@Arafet](https://community.brevo.com/u/Arafet)\
**Post date:** [Janvier 24, 2025, 7:50 UTC](https://community.brevo.com/t/assistance-needed-with-automation-setup/2884/4 "2025-01-24T07:50:39Z")

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Thank you @ahudavert .  
I will try this solution.