# Automation not triggered **URL:** \ **Category:** English\ **Tags:** ecommerce\ **Created:** [Juin 1, 2025, 4:20 UTC](https://community.brevo.com/t/automation-not-triggered/6125 "2025-06-01T04:20:16Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![MegD](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/megd/32/985_2.png) [@MegD](https://community.brevo.com/u/MegD)\ **Post date:** [Juin 1, 2025, 4:20 UTC](https://community.brevo.com/t/automation-not-triggered/6125/1 "2025-06-01T04:20:16Z")
I have an automation that I have created that is triggered by an order place with product ids. A customer has just purchased something and it has not triggered the automation. This happened yesterday as well. I have checked the product numbers and they are correct. Can I please have some help sorting this out ---
**Author:** ![MegD](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/megd/32/985_2.png) [@MegD](https://community.brevo.com/u/MegD)\ **Post date:** [Juin 2, 2025, 7:03 UTC](https://community.brevo.com/t/automation-not-triggered/6125/2 "2025-06-02T07:03:14Z")
Is there anyone here who can help with this? ---
**Author:** ![Tourisme](https://avatars.discourse-cdn.com/v4/letter/t/cab0a1/32.png) [@Tourisme](https://community.brevo.com/u/Tourisme)\ **Post date:** [Juin 2, 2025, 12:10 UTC](https://community.brevo.com/t/automation-not-triggered/6125/3 "2025-06-02T12:10:59Z")
Hello, If you want a quick response from Brevo, I think it’s best to contact support directly via your personal space or via [contact@brevo.com](mailto:contact@brevo.com). If you’d like help from the community, perhaps you could post a screenshot of the triggering part of your Automation or explain how it’s configured. This will enable those who know about it to help you correct it if there’s a configuration error. I’m no expert myself, but there are a few people who handle Automation on a regular basis.