# Images in email are not rendering **URL:** \ **Category:** Transactional\ **Created:** [Juillet 16, 2024, 1:29 UTC](https://community.brevo.com/t/images-in-email-are-not-rendering/1808 "2024-07-16T13:29:28Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![cody](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@cody](https://community.brevo.com/u/cody)\ **Post date:** [Juillet 16, 2024, 1:29 UTC](https://community.brevo.com/t/images-in-email-are-not-rendering/1808/1 "2024-07-16T13:29:29Z")
Images that are featured in our emails are not being rendered. The images are being hosted on our server and they display fine as is. If you look at following transactional, > **[Login - Brevo](https://login.brevo.com?target=http%3A%2F%2Fapp-smtp.brevo.com%2Flog%2Fpreview%2F7c295e6c-7fe8-408b-84e1-3b6750174b58)** > > Go to your account and send up to 300 emails per day using the Free plan. The logo image is being rendered as [https://img-cache.net/im/1408294/1885543e5b36c4bdf9ddd21a9263111de19429ca089a1b7dfae3f81a413db9d4.png?e=Q9ZB\_m-4BIC6UWW3w5gnlbJC-E49MO3piwBPg-ElbH2npeRa1ClemnXxzTk7G5LyReuUnT0KTHBZoIIsrC2psEE3NQnZa20EG8EE4g\_uOrWKX3EcOcAAleefyMZCgrLZ2BBjt4aNQRUJRDw-Y4Y6vrOP2SEmXgiIdYh95hv-0XoY1lD1kemK\_0yQwVFiX9bIpkGWZk5fWmrXaBRtQnrb2xIa3DQ-h2xKsGuNOxbjRhd6Lgf-rIwkDA](https://img-cache.net/im/1408294/1885543e5b36c4bdf9ddd21a9263111de19429ca089a1b7dfae3f81a413db9d4.png?e=Q9ZB_m-4BIC6UWW3w5gnlbJC-E49MO3piwBPg-ElbH2npeRa1ClemnXxzTk7G5LyReuUnT0KTHBZoIIsrC2psEE3NQnZa20EG8EE4g_uOrWKX3EcOcAAleefyMZCgrLZ2BBjt4aNQRUJRDw-Y4Y6vrOP2SEmXgiIdYh95hv-0XoY1lD1kemK_0yQwVFiX9bIpkGWZk5fWmrXaBRtQnrb2xIa3DQ-h2xKsGuNOxbjRhd6Lgf-rIwkDA) and fails to display. Can you tell me why? Thank you, KC ---
**Author:** ![ahudavert](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/ahudavert/32/14_2.png) [@ahudavert](https://community.brevo.com/u/ahudavert)\ **Post date:** [Juillet 16, 2024, 3:16 UTC](https://community.brevo.com/t/images-in-email-are-not-rendering/1808/2 "2024-07-16T15:16:03Z")
Hi @cody , thanks for posting on this community. When I click on the link, I have an error message: « unknown image format ». Could that be the reason of the problem? ---
**Author:** ![cody](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@cody](https://community.brevo.com/u/cody)\ **Post date:** [Juillet 16, 2024, 3:38 UTC](https://community.brevo.com/t/images-in-email-are-not-rendering/1808/3 "2024-07-16T15:38:14Z")
Hi, Thanks for your reply. The original image should be this, [https://www.anesthesiologynews.com/logo/an\_50\_main.png](https://www.anesthesiologynews.com/logo/an_50_main.png). But somehow it gets converted like that when the email gets sent via api. Any thoughts? ---
**Author:** ![cody](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@cody](https://community.brevo.com/u/cody)\ **Post date:** [Juillet 16, 2024, 5:41 UTC](https://community.brevo.com/t/images-in-email-are-not-rendering/1808/4 "2024-07-16T17:41:40Z")
I feel like your server fails to reach our server to retrieve images and render properly. Do you have list of IP addresses that I can whitelist? Thank you, KC ---
**Author:** ![ahudavert](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/ahudavert/32/14_2.png) [@ahudavert](https://community.brevo.com/u/ahudavert)\ **Post date:** [Juillet 17, 2024, 7:29 UTC](https://community.brevo.com/t/images-in-email-are-not-rendering/1808/5 "2024-07-17T07:29:43Z")
> [@cody](#): > > somehow it gets converted like that when the email gets sent via api Yes, that’s weird. I would advise to contact Brevo support for this, and for the IP list as well. ---
**Author:** ![andrea](https://avatars.discourse-cdn.com/v4/letter/a/c37758/32.png) [@andrea](https://community.brevo.com/u/andrea)\ **Post date:** [Juillet 27, 2024, 2:24 UTC](https://community.brevo.com/t/images-in-email-are-not-rendering/1808/6 "2024-07-27T14:24:33Z")
Just happened to me too. Did your team find a way to fix it? @ahudavert If this doesn’t get solved I’m afraid I’ll have to cancel my subscription… ---
**Author:** ![GrazDiesel90](https://avatars.discourse-cdn.com/v4/letter/g/9de0a6/32.png) [@GrazDiesel90](https://community.brevo.com/u/GrazDiesel90)\ **Post date:** [Août 28, 2024, 8:09 UTC](https://community.brevo.com/t/images-in-email-are-not-rendering/1808/7 "2024-08-28T08:09:56Z")
Same here. Added a dedicated IP Address. Now the images in the Emails didn`t work anymore. Any Solution? The Image in the Mail: [https://r.mailservice.appmonkey.at/im/8035683/8d0c0177e564cc8fe781ac5ac=1de244b43c2df204b480de8e049df86ae5ce8e0.png](https://r.mailservice.appmonkey.at/im/8035683/8d0c0177e564cc8fe781ac5ac=1de244b43c2df204b480de8e049df86ae5ce8e0.png) ---
**Author:** ![paulgailey](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/paulgailey/32/1092_2.png) [@paulgailey](https://community.brevo.com/u/paulgailey)\ **Post date:** [Mars 12, 2025, 7:05 UTC](https://community.brevo.com/t/images-in-email-are-not-rendering/1808/8 "2025-03-12T07:05:26Z")
same problem happening to me in march 2025. i have even tried htaccess things to allow Brevo based on AI suggestions, very frustrating, am hoping Brevo support can aid . ---
**Author:** ![paulgailey](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/paulgailey/32/1092_2.png) [@paulgailey](https://community.brevo.com/u/paulgailey)\ **Post date:** [Mars 13, 2025, 5:46 UTC](https://community.brevo.com/t/images-in-email-are-not-rendering/1808/9 "2025-03-13T17:46:35Z")
well, fyi, i fixed it eventually after much sweat. my let’s encrypt SSL did not autorenew on my plesk run site and despite external ssl checkers saying all was good it evidently was not and upon renewal of it, Brevo now displays images. Moral of story: double check as validators and misguided AI chatbots don’t always tell the truth