My short code isn't working with my mobile devices only desktop

On my wordpress site, my short code for the forms works perfect on my desktop, but on mobile, it just shows the short code.

Hi @karynmurphy , thanks for posting on this community!

What is the exact issue: only the short code is showing, and not the form itself?

Correct, but only on my mobile or when I share the link and you click it. When I copy and paste the link directly, it works.