# Outlook and Transactional emails

**URL:** <https://community.brevo.com/t/outlook-and-transactional-emails/2510>\
**Category:** Transactional\
**Tags:** api\
**Created:** [Novembre 16, 2024, 4:06 UTC](https://community.brevo.com/t/outlook-and-transactional-emails/2510 "2024-11-16T16:06:27Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![tomb](https://avatars.discourse-cdn.com/v4/letter/t/c37758/32.png) [@tomb](https://community.brevo.com/u/tomb)\
**Post date:** [Novembre 16, 2024, 4:06 UTC](https://community.brevo.com/t/outlook-and-transactional-emails/2510/1 "2024-11-16T16:06:27Z")

</div>

Hello! I have been working with Brevo for quite awhile and lately I have noticed emails are not being sent to outlook / office 365 accounts (but it works with gmail and other email software).

Details  
Wordpress site with subscription based membership for a non-profit sprort advocacy group  
Paid Membership Pro handles the membership transactions  
Brevo handles all transactional emails  
WP Mail Logging set up to track emails sent

If I force reset password, send test emails via the Brevo plugin, or update subscriptions, emails do send to outlook/office 365 clients, but they are in the WP Mail Logging tracker. If I replicate everything with a gmail account, it works immediately. Kind of a big issue for me alone who has their email set up with office 365, because I can’t be copied on transactions, but also I am sure some of my clients use outlook / office 365 as well.

Is there anything I am missing for this email software?