# SMS does not arrive upon registration

**URL:** <https://community.brevo.com/t/sms-does-not-arrive-upon-registration/567>\
**Category:** Other\
**Created:** [Janvier 23, 2024, 8:28 UTC](https://community.brevo.com/t/sms-does-not-arrive-upon-registration/567 "2024-01-23T08:28:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Anna88](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@Anna88](https://community.brevo.com/u/Anna88)\
**Post date:** [Janvier 23, 2024, 8:28 UTC](https://community.brevo.com/t/sms-does-not-arrive-upon-registration/567/1 "2024-01-23T08:28:07Z")

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**Hello**  
**I registered but the SMS does not arrive**

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**Author:** ![ahudavert](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/ahudavert/32/14_2.png) [@ahudavert](https://community.brevo.com/u/ahudavert)\
**Post date:** [Janvier 24, 2024, 12:55 UTC](https://community.brevo.com/t/sms-does-not-arrive-upon-registration/567/2 "2024-01-24T12:55:34Z")

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Hello @Anna88 , thanks for your message.

What do you mean exactly?

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**Author:** ![hungdo](https://avatars.discourse-cdn.com/v4/letter/h/b5e925/32.png) [@hungdo](https://community.brevo.com/u/hungdo)\
**Post date:** [Mai 16, 2024, 5:34 UTC](https://community.brevo.com/t/sms-does-not-arrive-upon-registration/567/3 "2024-05-16T17:34:20Z")

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I am having the same problem. In the process of new account registration, the website ask the phone number to setup a two-factor authentication. But no SMS arrived. Tried resend and modify the phone but none works so far.

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**Author:** ![sirbuni](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@sirbuni](https://community.brevo.com/u/sirbuni)\
**Post date:** [Mai 20, 2024, 5:16 UTC](https://community.brevo.com/t/sms-does-not-arrive-upon-registration/567/4 "2024-05-20T17:16:44Z")

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I have failed to create an account because of the same issue. The verification code has not been sent.

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**Author:** ![muhammadans772](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@muhammadans772](https://community.brevo.com/u/muhammadans772)\
**Post date:** [Septembre 30, 2024, 7:42 UTC](https://community.brevo.com/t/sms-does-not-arrive-upon-registration/567/5 "2024-09-30T19:42:44Z")

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i am surprised that you posted this issue in january 2023 and still in September 2024 i am facing the same issue. i add my phone number while registering my account. but verification code on my given phone nbr does not arrives. i try to resend and also change my phone but still phone verification functionality is not working.

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**Author:** ![ahudavert](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/ahudavert/32/14_2.png) [@ahudavert](https://community.brevo.com/u/ahudavert)\
**Post date:** [Octobre 3, 2024, 2:21 UTC](https://community.brevo.com/t/sms-does-not-arrive-upon-registration/567/6 "2024-10-03T14:21:49Z")

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Hi everyone, that’s weird indeed, it should be working. Did you try to reach out to the Brevo support team ([contact@brevo.com](mailto:contact@brevo.com)) ?