# Soft bounce avec Microsoft hotmail msn outlook

**URL:** <https://community.brevo.com/t/soft-bounce-avec-microsoft-hotmail-msn-outlook/1885>\
**Category:** Campaigns\
**Created:** [Août 2, 2024, 1:21 UTC](https://community.brevo.com/t/soft-bounce-avec-microsoft-hotmail-msn-outlook/1885 "2024-08-02T13:21:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![kermony](https://avatars.discourse-cdn.com/v4/letter/k/c57346/32.png) [@kermony](https://community.brevo.com/u/kermony)\
**Post date:** [Août 2, 2024, 1:21 UTC](https://community.brevo.com/t/soft-bounce-avec-microsoft-hotmail-msn-outlook/1885/1 "2024-08-02T13:21:00Z")

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We got several softbounce with hotmail, msn and outlook adress. How can we solve this ?

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**Author:** ![ahudavert](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/ahudavert/32/14_2.png) [@ahudavert](https://community.brevo.com/u/ahudavert)\
**Post date:** [Août 9, 2024, 8:42 UTC](https://community.brevo.com/t/soft-bounce-avec-microsoft-hotmail-msn-outlook/1885/2 "2024-08-09T08:42:39Z")

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Hi @kermony , thanks for posting on this community.

Have you already taken a look at this article: [https://help.brevo.com/hc/en-us/articles/209435165-What-is-a-soft-bounce-and-a-hard-bounce-in-email](https://help.brevo.com/hc/en-us/articles/209435165-What-is-a-soft-bounce-and-a-hard-bounce-in-email) ? It will give you more details about why a soft bounce can happen.