# Suggestion automations - contact

**URL:** <https://community.brevo.com/t/suggestion-automations-contact/1210>\
**Category:** Automations\
**Created:** [Avril 21, 2024, 12:48 UTC](https://community.brevo.com/t/suggestion-automations-contact/1210 "2024-04-21T12:48:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![TIM](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@TIM](https://community.brevo.com/u/TIM)\
**Post date:** [Avril 21, 2024, 12:48 UTC](https://community.brevo.com/t/suggestion-automations-contact/1210/1 "2024-04-21T12:48:54Z")

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Under the RGPD, personal data can only be kept «&nbsp;for a period not exceeding that necessary for the purposes for which it is processed&nbsp;».

In automation, it would be possible to add «&nbsp;contact deletion&nbsp;» to the steps, which would make it possible to delete contacts detected as inactive for x number of months or weeks by a segment.

This would make it possible to comply with the RGPD «&nbsp;automatically&nbsp;».

if for emails people can unsubscribe, for metting this is not possible and it should be possible to delete those who have not made an appointment for x months or weeks (to be ok with the RGPD)

Thank you for reading

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**Author:** ![ahudavert](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/ahudavert/32/14_2.png) [@ahudavert](https://community.brevo.com/u/ahudavert)\
**Post date:** [Mai 6, 2024, 9:19 UTC](https://community.brevo.com/t/suggestion-automations-contact/1210/2 "2024-05-06T09:19:55Z")

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Hi @TIM , thanks for your suggestion!

In the meantime, you can create an automation like this:

- create a segment of the people who have made an appointment more than x time ago, and who haven’t had any new appointments since
- then put them in a specific list
- and then you could regularly check the people in this list to remove them

It’s a bit of a manual process (I know 🙂 ), but could this solve your issue?

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**Author:** ![TIM](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@TIM](https://community.brevo.com/u/TIM)\
**Post date:** [Mai 6, 2024, 10:22 UTC](https://community.brevo.com/t/suggestion-automations-contact/1210/3 "2024-05-06T10:22:25Z")

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Hi @ahudavert  
Thank uou for your answer. That’s what I did, I just wanted to avoid the manual process 😉

That’s ok, I will check my segment from time to time !

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**Author:** ![ahudavert](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/ahudavert/32/14_2.png) [@ahudavert](https://community.brevo.com/u/ahudavert)\
**Post date:** [Mai 6, 2024, 12:18 UTC](https://community.brevo.com/t/suggestion-automations-contact/1210/4 "2024-05-06T12:18:03Z")

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Ok I see 🙂  
Then I confirm, it’s not possible to manually add a contact to a segment.

> That’s ok, I will check my segment from time to time !

👍