# Webhook not running

**URL:** <https://community.brevo.com/t/webhook-not-running/639>\
**Category:** Transactional\
**Created:** [Février 2, 2024, 7:24 UTC](https://community.brevo.com/t/webhook-not-running/639 "2024-02-02T07:24:33Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![irvanalfi](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/irvanalfi/32/284_2.png) [@irvanalfi](https://community.brevo.com/u/irvanalfi)\
**Post date:** [Février 2, 2024, 7:24 UTC](https://community.brevo.com/t/webhook-not-running/639/1 "2024-02-02T07:24:33Z")

</div>

why is the webhook not running when there is an email that soft bounces or hard bounces, even though the event settings on the webhook are correct and the end point is also correct when testing on the webhook page. but when trying to automatically send an email from my system that I deliberately made the wrong email so that it soft bounces, the webhook doesn’t work and there is no log in the webhook.

---

<div class="post-metadata">

**Author:** ![ahudavert](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/ahudavert/32/14_2.png) [@ahudavert](https://community.brevo.com/u/ahudavert)\
**Post date:** [Février 2, 2024, 7:38 UTC](https://community.brevo.com/t/webhook-not-running/639/2 "2024-02-02T07:38:40Z")

</div>

Hi @irvanalfi , can you please specify which webhook you’re using?

---

<div class="post-metadata">

**Author:** ![irvanalfi](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/irvanalfi/32/284_2.png) [@irvanalfi](https://community.brevo.com/u/irvanalfi)\
**Post date:** [Février 2, 2024, 9:08 UTC](https://community.brevo.com/t/webhook-not-running/639/3 "2024-02-02T09:08:47Z")

</div>

![image](https://europe1.discourse-cdn.com/flex013/uploads/brevo/original/1X/9029589700e4f41fdad257745551e4074623a49c.png)  
@ahudavert

---

<div class="post-metadata">

**Author:** ![irvanalfi](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/irvanalfi/32/284_2.png) [@irvanalfi](https://community.brevo.com/u/irvanalfi)\
**Post date:** [Février 3, 2024, 6:06 UTC](https://community.brevo.com/t/webhook-not-running/639/4 "2024-02-03T06:06:21Z")

</div>

any solution for this problem?

---

<div class="post-metadata">

**Author:** ![ahudavert](https://dub1.discourse-cdn.com/flex013/user_avatar/community.brevo.com/ahudavert/32/14_2.png) [@ahudavert](https://community.brevo.com/u/ahudavert)\
**Post date:** [Février 5, 2024, 2:18 UTC](https://community.brevo.com/t/webhook-not-running/639/5 "2024-02-05T14:18:38Z")

</div>

Hi @irvanalfi , do you know if Brevo webhook is supposed to send information when a contact soft or hard bounces?  
I mean: maybe it’s not a bug that you’re not receiving this information, it’s just that it is not sent

---

<div class="post-metadata">

**Author:** ![pcbleu](https://avatars.discourse-cdn.com/v4/letter/p/d2c977/32.png) [@pcbleu](https://community.brevo.com/u/pcbleu)\
**Post date:** [Février 11, 2025, 7:02 UTC](https://community.brevo.com/t/webhook-not-running/639/6 "2025-02-11T07:02:24Z")

</div>

Hello @irvanalfi

I have the same problem with transactional webhook

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/brevo/original/2X/5/50716c7030ba6a221f8e677217d7f4eb4a3f3087.png)

have you found a solution ?

Thanks in advance

---

<div class="post-metadata">

**Author:** ![pcbleu](https://avatars.discourse-cdn.com/v4/letter/p/d2c977/32.png) [@pcbleu](https://community.brevo.com/u/pcbleu)\
**Post date:** [Février 12, 2025, 7:16 UTC](https://community.brevo.com/t/webhook-not-running/639/7 "2025-02-12T07:16:29Z")

</div>

Hello

finally, I had an answer, but a few hours later, for example with this test

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/brevo/original/2X/f/fa769775b86412430b6bd8aaa340597701b2e697.png)

I obtained the answer about 11 hours later !!!