Hi everyone!
My name is Jana and I’m currently setting up email marketing for a client using Brevo (
I could really use your help troubleshooting an odd issue—details below.
Setup
I built five email templates (Email 1 – Email 5) for different segments.
Each template is dropped into a Brevo automation that should send them 1–5 days apart—a classic email sequence.
The Problem
Nearly every email arrives incomplete:
Sometimes only the last block is delivered.
Occasionally just the first 1–2 blocks show up.
Other times random middle sections are shown.
Important clarification: If an email goes out broken, every recipient gets the exact same broken version; if it goes out complete, everyone gets the full version. The glitch varies from email to email within the five-message sequence—one send might be perfect, while another drops content blocks.
I still can’t spot what triggers the switch between “complete” and “truncated.”
What I’ve Checked So Far
All templates appear complete in the Brevo editor.
In the preview, blocks already disappear sporadically.
Logs confirm missing sections on the recipient side.
Each email is under 100 KB.
All links and merge tags look fine.
Has anyone run into something similar or know what else to check?
I’m happy to share more details or screenshots if needed.
Thanks a ton for any ideas—you’ll save me a lot of headaches! 