Extend Conversations API

English Conversations
1

I want to know if you have plans to add more endpoints to the Conversations API, like:

  • Get all conversations by a contact, agent, date, status, etc.
  • Send a message as a contact with attachments.
  • Change the status of a conversation, such as closed or open.

This is important to us because you don’t provide a Customer Portal where users can see all their tickets/conversations. So by offering those endpoints, we can create our own Customer Portal.

2

Is this forum dead? :melting_face:

3

Hello @saenzramiro,

Thanks for sharing this, these are great suggestions. While we don’t currently have plans to add these specific endpoints to the Conversations API, I’ve noted your request and will make sure it’s added to our pool of user feedback for future consideration.

Apologies for the delayed response, and thank you again for taking the time to explain your use case, it really helps us better understand how we can improve the product.

Best,
Quentin

4

Hello @qlambert

Any news on this? Did you added to the pool of user feedback?

5

Hi there,

Thanks a lot for your request, we’ve added it to our customer feedback pool so it can be taken into account for future improvements.

Regarding your points:

  • The ability to change the status of a conversation (e.g., mark as open/closed) has been released recently.

  • At the moment, we don’t have plans to add endpoints to retrieve all conversations or send messages as a contact with attachments. These use cases are not currently on our short-term roadmap, but your feedback helps us understand the need.

If anything changes, we’ll make sure to update our Community.

Wishing you a great day!

6

The use case is to build a Customer Portal to give the users the ability to manage their tickets. Sadly, you don’t provide this feature.