Handling Delayed Transaction Processing for Brevo Payments

English Payments
1

Hello

I recently noticed that some payment transactions processed through Brevo are experiencing unexpected delays. :innocent: While most payments go through smoothly; a few take significantly longer to reflect in the dashboard or reach the recipient. This inconsistency is causing issues; especially when dealing with time-sensitive transactions.

I have checked with my payment provider, and there are no reported issues on their end. I also verified my Brevo settings to ensure everything is configured correctly. However; I am unsure whether this delay is due to Brevo’s internal processing, API response times, or third-party integrations. :slightly_smiling_face: I checked https://help.brevo.com/hc/en-us/articles/10182811960722-Track-your-transactions-on-Payments-selenium related to this and found it quite informative.

Has anyone else faced similar issues with delayed payments? :thinking: Are there any best practices to monitor transaction status more effectively? Any insights on troubleshooting this within Brevo’s system would be helpful.

Thank you !! :slightly_smiling_face:

2

I am setting up payment for my organization.

To have an instant response following the payment by the customer, the ideal is to set up a web hook, if you have the possibility

3

Hi @savaneb ,

You’re right, the processing time should always be the same.

a few take significantly longer to reflect in the dashboard or reach the recipient

what do you mean exactly? Customers are inputting their card details, click on « Pay Â», and for some of them it takes more time than expected, is that correct?