UPDATE 19.02.2025: The situation has now been clarified. The debited amount was correct, but the transaction description “Newsletter2Go” caused confusion, as I had never subscribed to this service. Additionally, the amount was not clearly reflected in the invoices because existing account credit was not explicitly shown—though it was directly accounted for in the bank withdrawal.
What remains is an uneasy feeling: instead of reaching out to clarify the issue, my account was immediately suspended. This approach is questionable from a customer service perspective.
I want to share my experience to make others aware of a problematic practice at Brevo.
Some time ago, a direct debit was charged to my account under the name “Newsletter2Go.” I knew that Newsletter2Go had been acquired by Brevo, but I had never had an account with this service. When I logged into my Brevo account, I couldn’t find any corresponding invoice.
After six weeks without receiving any invoice or explanation for this charge, I had to assume it was an unauthorized transaction—it wouldn’t have been the first time something like this happened. So, I reversed the direct debit.
Less than four hours later, my Brevo account was suspended. There was no prior warning, no opportunity to clarify the situation beforehand. I reached out to customer support, asking for an explanation of the charge and why I couldn’t find an invoice for it—but I have yet to receive any response.
This behavior is unacceptable, especially since it’s not the first time Brevo’s customer service has been disappointing. Handling billing issues and account suspensions in such an unprofessional manner raises serious concerns about the company’s practices.
I strongly advise everyone to carefully monitor any charges from Brevo or its associated brands and to be aware that customer support may not be helpful if problems arise.