I’m writing to report an urgent issue with Brevo and plugin for Bubble. We are using it to send transactional emails, and it has suddenly stopped sending.
Here’s a summary of the problem:
- Bubble Server Logs: Our Bubble server logs show that the « send transactional email » action is « Finished running » successfully, with no errors. All parameters (sender, recipient, template ID) appear to be correctly passed.
- Brevo Platform Logs: Despite Bubble indicating success, emails are not appearing in our Brevo platform logs. This suggests the requests are not reaching Brevo’s API, or are being silently dropped/rejected before logging.
- Brevo Account Status: We have thoroughly checked our Brevo account:
- API keys have been regenerated and re-pasted.
- Sender and domain authentication (DKIM/SPF) are verified.
- Transactional platform is active, and we have sufficient credits.
- Direct test emails sent from the Brevo platform itself are working correctly.
- There are no reported downtimes or service interruptions on Brevo’s status page.
- Plugin Update: We updated the plugin to its latest version yesterday, and it worked for a few minutes before stopping again.
Given that Bubble logs success and Brevo doesn’t show any incoming requests, we suspect there might be an intermittent issue with how the plugin connects to or authenticates with the Brevo API, or perhaps an unhandled error preventing the request from reaching Brevo.
Could you please provide guidance on further troubleshooting steps or investigate this issue? We rely heavily on this functionality.