Double opt-in subscription form

English
1

Hello

Does anyone know if it’s true - as ChatGPT claims - that double opt-in does not work with the free version of BREVO in a subscription form on a worpress website?

Thanks for your help

2

Disappointing response :frowning:. Or lack of…

3

Hello @steph,
Apologies for the delay in responding.
Double opt-in forms work with any Brevo plan, including our free plan.
For more information, you can check our help article for WordPress: https://help.brevo.com/hc/en-us/articles/208849249-Brevo-plugin-for-WordPress-Connect-your-WordPress-site-with-Brevo#tab-content-292.

4

Thanks Deborah

I already set up the sign-up form along the lines of what’s in the help article and had embedded the code in our website. But I wonder if the problem is due to the confirmation email in the default confirmation form being different from the one in our BREVO account? When I tried to change it to be the same it said I needed to authenticate our domain… I’ve asked our domain manager to resolve this now. But please let me know if in theory it should be possible to have the 2 different emails.

Best

Steph

5

Hello @steph,

I’m not sure what you mean by « the confirmation email in the default confirmation form being different from the one in our BREVO account » here?

In any case, I think you should definitely authenticate your domain first and see if it resolves your issue. If it doesn’t, I think reaching out to our support team is the best way to resolve the issue since they can check your Brevo account directly :slight_smile:

6

Thanks Deborah. We’re still having the problem on our site but it’s working on another Wordpress site so I guess it’s something on our end.