Emails Not Sending and Zero Customer Service

English
1

We have been a very good customer for a very long time, which is why it doesn’t make sense for us to be going through such a difficult time with Brevo.

  • Our emails are not sending.
  • We are unable to fix it on our end.
  • We can’t get any support.

Is everything OK at Brevo?

I don’t know what it takes to get a little customer service, but over the past week, we have filled out the web contact form 3 times, emailed the Zendesk Help Center and communicated with the chat bot.

Out of all 5 contacts in the span of a week… nothing but crickets.

I guess we’ll try some other avenues to try to get a response…

2

Hi @Ixorus , thanks for posting on this community.

Let me check what could’ve happened

3

Hi, we sent two messages to you, on Nov 20th and Nov. 21st, we’re awaiting your reply (7 and 8 days ago).
In case you don’t see these messages on your side, we can follow up in DM.

Thanks!