Has anyone encountered an issue where emails sent from Brevo to Naver Mail show as successfully delivered in the Brevo logs, but are not received in the Naver mailbox? Does anyone know what might be causing this?
Hey! Thanks for reporting this. When Brevo shows an email as Delivered, it means Naver’s mail server accepted it, but this does not guarantee that it reached the inbox.
Please ask the affected recipients to check their Spam/Junk and other filtered folders, and mark the message as Not spam if found. Also, make sure your sending domain is authenticated in Brevo with DKIM/DMARC, and that the sender address is verified and belongs to that domain.
If the issue continues, please contact our Support Team so they can review the account and message logs: Login - Brevo
If possible, include the recipient address, approximate sending time, and message ID. I hope this helps!