I am using Brevo as my mailer in a WordPress website. It will send notifications successfully to my gmail account but it won’t work with my outlook account. Why is that?
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Hi @earlyride , thanks for posting on this community.
You mean that you’re not receiving the transactional emails you’re sending from your Brevo automations?
Same issue here. It works with gmail but outlook not receiving. I can see the emails sent on logs but not showing in inbox or junk folder
Hello, I have the same issue.
Has someone a solution on how to fix this?
Sam issue… anyone know what is happening here!?
Hi there !
I have exactly the same issue : working with GMail, blocked by default by Office365
Hey there, folks! I think this would need to be checked on a case-by-case basis.
Maybe raise a ticket with the support: Contact Us | Brevo
There could be many reasons why such emails are not received.
It is possible that there is an active email filter set up which does not accept the sending. It could also be a general issue with the MTA. Maybe there was a bounce generated or some active blacklisting for a Brevo IP/domain.
I would recommend trying different Outlook versions and checking your transactional logs. (Login - Brevo)
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same for me, the emails sent by brevo are not received with outlook. Is there any update on this by any chance?
Hi there, I’m sorry to hear about this. Could you kindly create a support ticket with some recent examples (within the last 5 days) so we can check further for you? You can create a ticket by emailing contact@brevo.com. We will then be able to check for potential deliverability issues. Thank you!