Update profile link not working

English Forms
1

Hello,

I hope someone can help me out with this as it is driving me crazy.
I cannot possibly find a way to make my update profile link work. I created a personal update profile form. If I send a test email it works perfectly but when I send a campaign the text appears but there is no link. I am creating the campaigns using the rss integration.The interesting is that it actually worked at a certain point but now I cannot figure out what is wrong. I even made a new account as I thought that maybe I touched something elsewhere, but even with the new account it is not working. I first tried with the default update profile form, later also with one I created from scratch.
Did anybody encounter this issue? I tried looking around a bit but I could not find anything about this :dotted_line_face:

2

Hi @bvnv , thanks for posting on this community.

So basically:

  • you have the update profile link
  • you have added it to your email template
  • and through the rss integration, you’re sending your template
    is that correct? And you confirm that when you send the template manually it works?
3

Hi @ahudavert, yes correct. If I use the same template for usual campaigns the link works. The thing is that at a certain point it also worked with one of the campaigns. Going back to see what was different in that campaign I see that I had removed the Unsubscribe link and the default unsubscribe link appeared below the whole email.

4

Does anybody use this function in the way I want to use it? Could someone test it if it works for them? Thank you for any help with this! :face_with_spiral_eyes:

5

I experienced this same issue. I tried every setting to make it work, but it would not. Mirror links (view in browser) and unsubscribe links worked correctly, but not the update_profile, when sent via RSS integration. I contacted customer service, and this was their response (the response time was within a day or so).

Blockquote
I’ve been informed that the “Update Preferences” form was not designed to work natively with RSS campaigns. However, as a workaround, you can try using the manual scheduling mode (instead of the automatic mode). This will allow you to manually modify the campaign settings and include your update preferences form before sending the campaign out. We’ve shared your scenario with our Campaign/Product team for future improvements, and we sincerely apologize for the limitations you’re experiencing.

In my opinion, this is not a good work around, since the point of RSS campaigns is that they are automatic, not manual.

I could not find any way to link directly to the update profile form, without sending a manual email campaign. My best solution was to add the link to the final email confirmation on subscription signup.

The default template did not allow me to add that link through their builder - it opened in a text only format (so maybe if I knew the proper syntax I could have added the link there). I tried to edit using the simple editor, but that gave no way to add the update_profile link. I tried to manually add that link, but it did not work.

In the end, I created a new template, using the regular template builder, which allowed me to add the update_profile link, and then designated that template for the final confirmation email. This was successful! So I added text to inform the user of the link to update their subscription preference, and suggested to save the email.

Another option I tried was to use automations, to send an email on successful subscription, which also allowed the update profile link and worked correctly. However, once I realized I could add the link to the regular final confirmation email, I did not need the automation.

Hopefully this long explanation saves you the time I wasted exploring all the options!

8

Thanks for coming back on this. I also had the same answer eventually from the customer support but since I gave up on the whole thing I didn’t update the post.
Nice work around you thought about there! I wonder however if the link works in the long run because if I don’t remember wrongly it was some kind of dynamic link which expires after some days…