Update profile link not working

English Forms
1

Hello,

I hope someone can help me out with this as it is driving me crazy.
I cannot possibly find a way to make my update profile link work. I created a personal update profile form. If I send a test email it works perfectly but when I send a campaign the text appears but there is no link. I am creating the campaigns using the rss integration.The interesting is that it actually worked at a certain point but now I cannot figure out what is wrong. I even made a new account as I thought that maybe I touched something elsewhere, but even with the new account it is not working. I first tried with the default update profile form, later also with one I created from scratch.
Did anybody encounter this issue? I tried looking around a bit but I could not find anything about this :dotted_line_face:

2

Hi @bvnv , thanks for posting on this community.

So basically:

  • you have the update profile link
  • you have added it to your email template
  • and through the rss integration, you’re sending your template
    is that correct? And you confirm that when you send the template manually it works?
3

Hi @ahudavert, yes correct. If I use the same template for usual campaigns the link works. The thing is that at a certain point it also worked with one of the campaigns. Going back to see what was different in that campaign I see that I had removed the Unsubscribe link and the default unsubscribe link appeared below the whole email.

4

Does anybody use this function in the way I want to use it? Could someone test it if it works for them? Thank you for any help with this! :face_with_spiral_eyes: