Hi everyone! We’re going to run a Lead Generation campaign on our socials and along with this we want a form on our website to capture interest from the visitors. We want to collect name, email and phone number.
I created the form (and connected it to a new, blank list), embedded it into our site and then tested it. The problem is that when an existing customer wants to subscribe to this campaign, an error message is displayed:
Your subscription could not be saved. Please try again. Phone number is already linked to an existing account.
Does anyone have any idea how can this be resolved (while collecting both email and phone) and have existing customers complete the form too?
Hi @Mohit, good question - BOTH! Pretty much the same as your Facebook Lead Ads integration: when a customer provides their details via a lead ad, their details are added to a specific list but also updated if they already exists (for example, re-subscribe or add their phone number if we didn’t have that before).
Yes it updates the contact information based on new submission. But we would have to plan to do new development in case you want to add an existing contact to a new list. This is right now not possible.
So you’re telling me that if one of my existing contacts signs up (a 2nd time) for a different one of my forms, they will not be added to a new list attached to that form or automation? This can’t be right. This is a huge flaw. Why not?
Let’s say you sell 10 products. One way to find out if people are interested in other products is that they would fill out a form of interest on other products. You’re telling me that this is not possible? I can’t get my head around this.
I hope this is just a misunderstanding of the question. For an app that has been around as long as Brevo has, this just doesn’t seem correct.
Another way to do this would be by tagging people but I have not seen any tagging capabilities in Brevo. Would love to see this.
I think we have a miscommunication because I tested this again tonight and I was able to add myself to a list through a form and I’m already on several lists. This is my personal email that I used to test things.