User registration is not sending out the welcome emails. I have a client that I unable to sign up.
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Hi @geraldgmattson , thanks for posting on this community!
What is happening exactly? What do you mean by « user registration »?
@ahudavert They are saying that when they signup, it’s not sending out a verification email to their email account to continue with registration.
This page: https://onboarding.brevo.com/account/register/verify
Hi @geraldgmattson , we will be investigating on our side and will let you know 
@geraldgmattson from what we see on our side, verification happened, so I’ll consider this topic as solved
The same issue is happening for me. I am trying to register since a week but no confirmation email arrives and I also wrote to the support, but I didn’t get a response…
And yes, I checked the Spam folder 
I am trying to register with the same email I am using in this community forum fyi.
Hi @ahudavert , I believe the same issue still not resolved as I am unable to received a validation email for sign up (https://onboarding.brevo.com/account/register/verify - this page is not working).
Sign up to community forum however works as i managed to received forum validation email (https://community.brevo.com/u/account-created - this page is working).
Please be informed that I am using the same email address in both sign up page. I also had tried different browsers, incognito mode, clear cache and using different email addresses, but still unable to received verification email to create Brevo account.
I have the same issue here.. trying this with an mail address from my own domain. asked my host if the mails gets blocked, but they looked into the log files and saw that no mail is arriving. sign up with my @icloud works just fine. any idea?