I’d like to use a design I previously built for an email campaign for my automation campaign to avoid extra work by building the same design, is that feasible ? Thanks
Yes. If you created an email template to send a campaign, you can use the same template in the « Send an email » step of your automation, just click on « Select template »:
Hello, (Finally I designed the email from scratch in automation)
Now I’m facing an issue with the trigger, see attached picture
I need to sent the automation only if the contact has not opened the email campaign « Janvier ». It seems wrongly set up as nothing happening as far as I can see.
Hello,
Imo, if you want to do that, you need to select « Campagne email » instead of « Tout type d’email », then click on « Choisir quelle campagne » below, to select « Nom de l’email » and finally select the email campaign « Janvier » from the list.
But I’m not entirely sure.
I tried this …waiting to see if it works
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It doesn’t work
Comment faire ?
Hello,
Normally, your trigger’s “Le contact correspond à des filtres personnalisés” filter should look something like this (I added a filter on never having sent him the automation email to avoid sending the same email several times to contacts):
The selected list being the target list of the initial campaign, the name of the unopened email campaign being the name of that same campaign, and the name of the unsent transactional email being the one sent by the current Automation.
Is this the case?
If so, is your Automation properly activated, and isn’t there a step that could be blocking it?
And last but not least, just to be sure:
- Is your test contact part of your Automation filtered list?
- Are you sure your test contact never opened the campaign?
Sorry, I’m asking questions that may seem obvious, but I know that an oversight or a mistake can happen very quickly 
If everything is OK in there, I have no other idea why it’s not working…
Non toujours non fonctionnel