I would like some help (in english or french) please.
I looking to create an automation that will resend a campaign after a few days to contacts which did not open it
Tks in advance !
Hi Mavilor,
To set up an automation for emails that haven’t been opened in Brevo, follow these steps:
- Create a New Workflow: Start by going to the ‹ Automation › section and creating a new workflow.
- Set the Trigger: Choose the trigger as ‹ Email not opened ›. You can specify the campaign and set a delay (e.g., wait 3-5 days after sending the original email to check for opens).
- Add a Condition: Set the condition as ‘If email not opened’ after the chosen delay.
- Define the Action: After that, decide what action to take—whether it’s sending a follow-up email or another reminder.
- Optimize Your Follow-Up Email: Keep your follow-up email subject line catchy and try using a different angle to re-engage them. You could offer more value, a different offer, or a personal touch.
- Test It Out: Once set up, make sure to run a test to ensure the workflow works smoothly.
Let me know how it goes! If it’s still not working, I can help walk you through the settings again.
Hi Esther, thank you for your help. I am using the beta workflow editor, did you have that one also in mind when you sent me these instructions ?
Tks
Eric
Hi Eric, thanks for reaching out! The steps I provided were based on the regular workflow editor, but the same general process should apply to the beta version too. That said, the beta editor might have some differences in layout or features.
In the beta version, you should still be able to:
- Select a trigger based on unopened emails.
- Set the delay time.
- Add conditions and actions in a similar way.
If you find the interface a bit different or run into any specific issues, let me know
Thanks for the information. But I think Brevo does not have any trigger for ‹Email not opened›.not in Classic or New Editor. I tried looking for it, but I did not find any trigger for this. I only see ‹Email opened›. Can you say where I should find this? Or any workaround?
see here:
Hello,
I have the same issue (as Tecnomaxx and Mavilor), I cannot find ‹ Email not opened › anywhere (in the new or classic editor for automations) I have searched everywhere.
This would be such a useful automation to have (something not happening, such as, a user not clicking or not opening).
Any help is much appreciated!
I also cannot find this option. Any help is much appreciated!
Hi @eliotwebb , so if I get it well, you don’t have access to the same options as the ones I’ve put in the screenshot, is that correct?
I found the « Add filter » option on this page: Brevo
Hey @ahudavert thanks for the message.
So I can see the filter on the contacts page, but not on the automations page.
I think it’s the same for the others that have comments, we are looking to create an automation using ‹ Email Not Opened › but the only option is ‹ Email Opened ›
Many thanks, Eliot