I’ve been trying to create an email campaign all night. Designing the email in the editor, specifically. Brevo is responding painfully slow and sometimes not at all. I started with the sale template (I think) and I am using Chrome on a laptop. I’ve cleared my cache, I’ve restarted my laptop, I’ve closed other apps and tabs, I’ve refreshed Brevo, I’ve closed my browser and restarted Brevo. After doing these things, it acts fine for maybe 3 edits, then it goes slow again. There isn’t one specific action that this happens on. It has happened on uploading an image, editing an image, moving text, replacing text, etc.
I am beyond frustrated at this point. Any advice?
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Slow response continued today. I finally got my campaign out but it was ridiculously tedious. Am I the only one having this issue?
I’ve sent you a private message to schedule a call with the engineering team. This way, we can work together to diagnose the issue.
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We have the same experience everything is so so slow you click and then wait 10-20 seconds.
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No one showed up for my scheduled 1 on 1 and I’m still experiencing issues. Is this getting fixed?
Same problem here for some time now, very annoying!
Any Updates? Booking calls with other companies and not showing up seems not so supportive and solution oriented.
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Same issue! Had just decided to choose Brevo as my email marketing solution, but if this continues I’ll have to reconsider…this is beyond annoying!
UPDATE: Weirdly enough, even the BROWSER (Firefox in my case, Chrome in yours) reacts slower, and ONLY on the tab I am editing Brevo in. Like this community or any other page refreshes quickly, but the Brevo editing page takes loooonnnnggg (longer after a while of editing). If I save and open in ANOTHER tab, I get a few minutes (or edits) until it slows down again.
Hello @HannekeN @Ecom030 @trdurham If you’re still experiencing slowness issues, could you please submit a support ticket. We can investigate the problem on a case-by-case basis and work directly with you to find a solution after you raise the ticket.
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Hello
same problem here, Brevo get stuck, far too slow … using last version of Firefox on a windows 11 laptop …
thanks
Hello,
Same problem here.
Using last version of Firefox, on a windows 10
Thank ! 
Same issue here.
Using FireFox and/or Safari on Mac OS Monterey (12.0.1)
Even selecting a text takes minutes…
Having this problem too, and even in the contacts settings. Like, I click a text field to fill in the info and it just freezes for 10-15 seconds before working. Really frustrating, and at least doubles the time I need to spend on here. Genuinely considering cancelling my subscription and claiming the money back from my bank, this is such a pain that I’d argue it is not the simple and easy-to-use editor that was advertized.
Same issue. Brevo freezes on any action. Almost impossible to use.
Also having serious problems. Started for me mid-day yesterday. On Windows 10, using Chrome 128.
Takes 10+ seconds to load any step or screen in marketing editor. Facebook ad editor will not load at all. Even things like filters for an email campaign take multiple seconds to load (on a page already loaded).
Really need a solution fast as I have a seasonal business and this is killing me. Recently switched to Brevo, but may research other options soon.
Tried the usual refresh, clearing cache and cookies, etc suggested by support.
@ahudavert @Mohit Any help would be appreciated.
Here it is the same and i am currently trying different option from the market … i would like to know if it has to be always like that or temporary. I almost send my laptop through the window today !
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I was having issues with the whole platform working incredibly slowly. Whether modifying contacts, lists, or automation or designing email campaigns, everything was very unresponsive and slow… almost unusable unfortunately… I opened a chat and the agent told me to clear browser cache and cookies… So far, this morning it has improved… using Friefox. Still, this seems strange. Will keep an eye on this ;).
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Ok, within 45mins it has started lagging slowly again! I cleared the cache again… and it’s still sloww… is this weird or? I’ll try a different browser too, but it seems really odd to happen…
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