Hi,
I’ve been doing a lot of testing related to user identification using incognito windows.
I am experiencing a strange issue where certain emails never get identified in the system. The Event Log simply never shows the email in the « From » section, despite the email being sent as usual. The log does show page views though.
This only happens for a couple of emails I own and use for testing, but not for others.
Is there a supression or a block list related to identify calls? I couldn’t find anything in settings.
Thanks