Brevo Login and additional users

I’ve been trying to sign in to an account, however, when I enter the 6 digit code via email, it fails and says it doesn’t recognize the device. Also, adding users, the email never goes through for a new user to accept. I’ve resent it multiple times, checked spam etc and it is not there.

Hi @Dward , thanks for your message.
I would advise to contact our support team for this kind of case, they will be more able to give you a relevant reply:

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For the login issue, try clearing your browser cache and cookies or use an incognito/private browsing window. If the problem persists, contact the platform’s support.

For the new user email, ensure the correct email is entered and check spam folders. If the issue persists, contact support for further assistance.