Brevo + WooCommerce

English Integrations
1

Hey everyone :waving_hand:

I’m running into a frustrating issue and hoping someone in the community has seen this before.

:laptop: Setup:

  • WordPress + WooCommerce
  • Brevo integrated for transactional emails
  • WP SMTP plugin handling SMTP delivery
  • Tested sending emails from contact forms, WooCommerce order notifications, etc.

:cross_mark: The Problem:

No matter what I do, the Reply-To address won’t update. Here’s what I’ve tried so far:

  • Set the correct “Reply-To Email Address” in WP SMTP settings
  • Enabled “Force From Email” in the plugin
  • Changed the WordPress admin email address
  • Cleared all caches and tested across different email types
  • Disabled and re-enabled the plugin

Still, the emails being received always have the wrong or default Reply-To — it never updates.

Any ideas? Thanks.

2

Hey @jahau, I’m Abheek from Brevo :waving_hand:

Thanks for reaching out!

It looks like the issue is tied to the WP SMTP plugin, which is a third-party tool that we unfortunately don’t maintain. If it’s causing trouble with the Reply-To header, it might be worth exploring alternatives.

I’d recommend trying the official Brevo WooCommerce plugin, which is built to handle transactional emails like order notifications, and more — without needing to rely on SMTP settings. It integrates directly with Brevo and ensures better control over headers like Reply-To.

You can find the plugin here if you’d like to give it a shot.

Let me know if you need help setting it up!

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