Contact from automation does not collect name and surname

English Automations
1

Hi everyone,

I set up my automations via brevo API and everything work just fine but every contact that is collected via event tracking does not save name and surname in the contact info. Why?

These are the parameter I collect each event:

NAME:
created_at:
email_id:
ip_address:
ma_url:
session_city:
session_country:
session_country_code:
session_id:
session_latitude:
session_longitude:
session_referrer:
session_region:
session_source:
session_timezone:
session_user_agent_browser:
session_user_agent_device:
session_user_agent_platform:
session_user_agent_version:
sib_name:
sib_type:
visitor_id:

2

Hi @Alessandro_DOnline , thanks for posting on this community.

I see you’re collecting the name in the event. So your question is how to add the NAME to the contact via API, is that correct?

3

Yes! But I found the problem. I need to use the brevo.identify method before tracking my event. Now every contact it’s collected with his name.

thank you anyway