Free Plan = 5.000 Contacts; Payed Plan = 500 Contacts?

[Freebord]

Hello, I am sure to not be the first one mentioning this, but I am very confused and frustrated about upgrading my free plan.

With my free plan I have over 3000 contacts (around 400 newsletter subscribers & the rest are customers not subscribed to the newsletter) and 300 mails per day. I would like to up my daily sending to 500-1000 so I can send a newsletter once in a while to 400 subscribers without hitting the limit.

Clicking on upgrading my plan I see the Starter Plan for 7 EUR without daily sending limit, AWESOME! BUT after choosing the Starter Plan without daily sending limit, it asks me to choose a sending limit, starting at 5000.

First question: Why does it say 7 EUR without daily sending limit but then switches to having to choose how many emails I’ve sent?

Question 2: Ok, I am fine with 5000 limited per day, how come now I can’t take my contacts, that fit into a free plan, into an upgraded plan?

I must be not getting something here. Could someone please elaborate?

Thanks so much,
John

[Tourisme]

There’s at least one other thread on the subject, and you’re not the first to ask the question :

5,000 emails but only for 500 email addresses?

Hey everyone We would like to use Brevo to inform our members (just over 3,000) in our non-profit sports club about news once a month. We would like to use the Business package for €15 per month. There are 5,000 emails per month free, which would be perfect for us. But what does the addition of 500 contacts mean? Do I really have to pay 49 € per month if I want to send only 1 e-mail to 3,000 members once a month? Greetings

In any case, I agree with you that the offer isn’t very clear at first glance.

[Freebord]

Very good, maybe if it get mentioned more it will be addressed accordingly.

[ahudavert]

Hi @Freebord , thanks for raising these points. Let me try to give a few explanations:

@Freebord

First question: Why does it say 7 EUR without daily sending limit but then switches to having to choose how many emails I’ve sent?

The topic here is that the daily limit is removed, but there is still a limit, calculated on a monthly basis. Maybe the copy should be clearer.

@Freebord

Question 2: Ok, I am fine with 5000 limited per day, how come now I can’t take my contacts, that fit into a free plan, into an upgraded plan?

You have a limit in the number of contacts you can have, depending on your monthly quota. If you have more than 500 contacts, you can’t choose to send less than 5k emails per month, you have to choose a bigger plan.

I hope this helps!

[Freebord]

Hi ahudavert, thanks for your response.

The first part I can understand. But the second part still doesn’t explain why I can operate the free account with 5000 contacts, but only 500 when upgrading. Basically all I want is to up my daily sending limit, not my monthly sending limit. Could you elaborate further on that please?

Thank you!

[ahudavert]

Sure. Let me try to recap:

on the free account, you have:

• 5000 contacts
• and a daily limit of 300 emails per day

when you’ll go to a paid plan:

• you’ll remove the daily email sending limit and go for a monthly one
• you’ll need to choose the appropriate paid plan given your number of contacts: in your case, you cannot go for the first level of paid plans, because you have ~5k contacts

Does this make more sense?

[Freebord]

Thanks for the response:

I am still confused to be honest.

Free plan

• 5000 contacts
• limit of 300 emails per day (~9.000 per month)

Payed plan 1

• 500 contacts
• no daily email limit (5.000 per month)

Payed plan 2

• 1.500 contacts
• no daily email limit (10.000 per month)

The main confusion remains. I can use brevo for free and have 5.000 contacts but if I start paying for close to the same mount of emails per month (10.000) I can only have 1.500 contacts

Its all about the contacts. Why can I have more contacts in a free account than in a payed account? That is really the main question.

Thank you for your patience…

[ahudavert]

@Freebord

if I start paying for close to the same mount of emails per month (10.000)

actually it’s exactly like that: with the paid plan you have a daily limit of 300 emails. This means that if you want to send one email campaign to 900 people, you’ll have to manually re-launch the campaign twice:

• day 0: start of the campaign, this will reach 300 people
• day 1: re-launch it manually
• day 2: re-launch it manually

With a paid plan, you don’t have any daily limits, it will be sent in one go. So with the paid plan you could in theory send 300 emails / day x 30 business days, but this would require a lot of manual manipulations

Why can I have more contacts in a free account than in a payed account? That is really the main question.

I totally understand your confusion, but you should think about it in a different way: when you’re switching to a paid account, you have to choose the right plan, ie the right email sending AND contact limits that fit your needs.

Does it make more sense?