Free Plan = 5.000 Contacts; Payed Plan = 500 Contacts?

[Freebord]

Hello, I am sure to not be the first one mentioning this, but I am very confused and frustrated about upgrading my free plan.

With my free plan I have over 3000 contacts (around 400 newsletter subscribers & the rest are customers not subscribed to the newsletter) and 300 mails per day. I would like to up my daily sending to 500-1000 so I can send a newsletter once in a while to 400 subscribers without hitting the limit.

Clicking on upgrading my plan I see the Starter Plan for 7 EUR without daily sending limit, AWESOME! BUT after choosing the Starter Plan without daily sending limit, it asks me to choose a sending limit, starting at 5000.

First question: Why does it say 7 EUR without daily sending limit but then switches to having to choose how many emails I’ve sent?

Question 2: Ok, I am fine with 5000 limited per day, how come now I can’t take my contacts, that fit into a free plan, into an upgraded plan?

I must be not getting something here. Could someone please elaborate?

Thanks so much,
John

[Tourisme]

There’s at least one other thread on the subject, and you’re not the first to ask the question :

5,000 emails but only for 500 email addresses?

Hey everyone We would like to use Brevo to inform our members (just over 3,000) in our non-profit sports club about news once a month. We would like to use the Business package for €15 per month. There are 5,000 emails per month free, which would be perfect for us. But what does the addition of 500 contacts mean? Do I really have to pay 49 € per month if I want to send only 1 e-mail to 3,000 members once a month? Greetings

In any case, I agree with you that the offer isn’t very clear at first glance.

[Freebord]

Very good, maybe if it get mentioned more it will be addressed accordingly.