I have a Shopify store and I’m running an automation with order_fulfilled, which is working fine. However, due to some changes in our business, we want to exclude a few products from that email automation. Can you help me with that?
Hi @harris , thanks for your post.
Have you tried to run a conditional split based on the product category or the product name? If you want to know what is the data you can rely on, you can go to Automation > Logs and see the details of the events coming in.
Hi @ahudavert I haven’t tried using the conditional split yet, let me explain. I have an automation set up with order_fulfilledevent and a 3-month time delay, as part of a win-back strategy. Now, in the sent-out email, products are included in the email template via dynamic content. It’s good now.
Let’s say someone orders products a, b, c, and d from my store. Based on the order trigger and the time delay, this email is being sent to customers. But now, I don’t want to show products b and d in the email, even if those products are purchased along with other items. I still want to show products a and c. I currently have the email automation set up.
Could you help with this? Let me know in what ways I can achieve this.
I created a product feed and excluded 3 of my products. In the email, I added the data source feed as my product feed. When I apply the order_fulfilled trigger and change the dates in the preview and test, it shows as expected and doesn’t display these 3 products I want to exclude. But, I’m not sure if this is the correct approach.
Hi @harris , indeed you can use feeds for this, that’s a great solution! I guess the drawback is that the feed is fixed (always the same list of products sent by the feed), whereas you would like it to be dynamic based on the order made, right?
Yes @ahudavert it should be dynamic based on the order made
Hey @ahudavert Can you help me, is it possible?