Mail Automation: Change unsubscribe page content

English Transactional
1

Hello Brevo community,

we are facing currently the following problem:

We are using transactional emails for our GDPR opt-in process. Mail templates within automations are used to send emails to contacts.

When a contact clicks the unsubscribe link in the footer of the email, the browser shows a very default unsubscribe page.

How can the content of the unsubscribe page be edited?

The unsubscribe form under campaign settings are not working here, it seems that another unsubscribe form is used, which we can not find.

In the email templates the unsubscribe link is configured as « Unsubscribe (global) ».

Where can the regarding unsubscribe page be found and edited?

Thank you very much in advance!

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2

Has no one an idea?

We really need help here please.

3

Hi @Tengelmann , thanks for posting on this community!

This topic is currently being worked on: we would like to give you the possibility to edit your unsubscription pages, even for transactional emails, because for the moment it is standard only indeed.

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4

Hi @ahudavert , thank you very much for your information.

Can you already give us some further information when we can expect a solution here?

5

@Tengelmann I believe I am experiencing a similar issue where the unsubscribe link is very basic. But because we have both transaction and marketing e-mails, it only unsubscribes a user based on the e-mail they unsubscribe from. I would like to see the option to unsubscribe from both types (marketing and transactional with check boxes).

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6

Hi @ahudavert, can you give us an update please?

7

Hello @ahudavert ? Can we please get an update regarding this problem?

8

Hi @Tengelmann , yes this feature is being worked on, and should be available in the month of September 2024. We’ll keep you posted!

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9

Hi @ahudavert - any news on this? I really need this feature as well :slight_smile:

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10

Hello @ahudavert , can you please give us an update on this case?

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12

Would like to have an update for this as well. Thanks!

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13

Same here… I’d appreciate it if changing the default unsubscribe page could be done very soon!

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15

Hi everyone, I checked internally, and the initial timeline had some delay. We are sorry for that.

They are now targeting to release this feature (being able to customise the unsubscribe pages for emails sent from within the automations) next month. I’ll tell you as soon as it’s released.

Being able to have custom unsubscription pages for emails sent by API will be tackled later, no precise timeline at this step.

Thanks!

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16

Hello @ahudavert , any news on here? Thanks in advance.