Hi everyone, I am fairly new to Brevo, currently setting up. We have three Shopify websites (three brands) and as far as I understand, I can connect all three websites to a single Brevo account and send newsletters/SMS to all websites’ customers in the name of the particular brand (as long as the sender domains are authenticated properly).
My question is related to your Shopify Integration app: can I install this app and connect all three to the this same Brevo account, have the customers synced (to their specific list) and also have all e-commerce data synced WITHOUT getting the data mixed up between stores?
Also, if a contact is subscribed in brand A but unsubscribes from brand B - how does this work?
Welcome to this community, and thanks for posting here!
You can absolutely sync three websites with one Brevo account. Technically this is feasible, but keep in mind that your contacts will then be all together, meaning that:
you’ll be able to know which contact comes from which website
BUT:
if a contact unsubscribes from one website, it will be unsubscribed for the other websites as well
all your ecommerce data will be displayed together: the orders, the products, etc…
So it depends on your needs, but it may be preferrable to have one Brevo account per website.
I also need to manage 3 domains/stores with a single Brevo account to keep things affordable. Could you elaborate more on how this will look if we do this? I do understand the issue of unsubscribing from all stores if one unsubscribes to any given store, but I’m more interested in being able to send newsletters to 3 groups of customers (one for each store) and keep track of email open rates and such. I am not worried about other metrics right now. Can I keep my customers in 3 lists within the single account? Do you happen to have a screen shot or video of what the interface looks like in this scenario? Thinking of signing up but don’t know if this will work. I don’t want to pay for 3 separate accounts.
Hi @nateg , when you’ll setup your Shopify integration with Brevo, you’ll choose to which lists your contacts coming from this or that website will be added.
So it’ll be very easy: you can have a list of contacts per website.
Hi Alexandre. In our case we’re not linking an API to any store.
We have 3 stores and will just manually upload CSV files for each store. I’m assuming in this case it is possible to upload List A to Store A, B to B, and so forth, right?
I understand the only drawback is that when a customer unsubscribes from one store they automatically are unsubscribed to all stores which is a very small issue since we will have few of those cases.
Are there any other drawbacks?
We were going to sign up for the 40,000 Starter Plan. This would cover 10,000 customers in one store and 5,000 in one and less than 1,000 in the third store. That would allow us to send at least 2 emails per month to all of our contacts.
The benefit is combining the customers in all stores for a discount vs having three separate subscriptions - one for each store.
Is the only negative thing the unsubscribe from all stores issue? Or are there others?
Thanks!
Nate
yes you would create a list per store, and upload the right contacs to the right list.
Are there any other drawbacks?
Overall, keep in mind that the contact base will be unified: one email address will be linked to one contact only, that will have all its attributes. So if you have one contact common to two stores, it will be on two lists but you’ll have only one contact on Brevo. Does this make sense?
