So I just ran into this on transactional emails: Enhancement request - option to disable URL replacement · Issue #115 · sendinblue/APIv3-nodejs-library · GitHub Seems you can disable URL tracking in CAMPAIGNS but there is no option on SMTP transactional to disable that…that’s crazy a lot of people block tracking links anyhow and not having the option on the transactional side from a simple Wordpress email with a link is a bit crazy. Mailgun does allows me to disable it on transactional sends for sure. This is an OLD issue with you guys from the looks of it too! I just want links sent from say Wordpress to be the “original” pure link or at least have the option at the API key that is used to have tracking on or off. Seems controlling that on the Key level makes the most sense

Speaking of « security reasons »: In Mail-Clients this looks not trustworthy to the recipient, if the « mail-preview » just shows a cryptic-link (like https://egjddag.r.af.d.sendibt2.com/tr/op/ubvU6c…): [grafik] This is the link of the tracking-pixel on transactional mails via SMTP. Is there a way to at least change the position of the pixel in the mail body to remove it from the preview-header (Cerberus/cerberus-responsive.html at main · TedGoas/Cerberus · GitHub)?

I’m also hoping for a policy change here… I had to sign up for Postmark (link tracking optional), because of this.

I think changing the position to the very bottom is the very least Brevo should do as a short-term part solution of the problem. In combination with No Way to Disable by Option tracking in Transactional E-Mail - #23 par Roman I fear that Brevo is just not the right solution for sending transactional mails.

« Disabling of tracking is not planned. » This is a deal-breaker for most of our clients, and thus for us. We’ll stay with Postmark, hoping that they will roll out an EU data residency option anytime soon.

I see your points, to both of you. I agree that some customers may need to disable the email tracking, and this is why Brevo is offering this option, to the Enterprise plans

Hi everyone, follow up on this topic: being able to anonymize tracking in transactional email is now available on Brevo, see this screenshot: [Capture d’écran 2024-07-10 à 10.03.35] disabling the tracking is available as well, upon request for our Enterprise customers

Sendibt links you guys added to every email are so slow to open and they are killing our email campaigns. Nobody would wait 5-10 seconds these days! You guys must fix this as this will kill your business too.

When will disabling tracking be available? The image tracking pixel is making gmail/google think every email is suspicious. This is a deal breaker for our customers and most of them won’t click because of this situation! What is the hold up? You guys need to get rid of this asap!

Hi @fadonia. If your preheader’s tracking link is causing problems, please contact support. They can reposition it to remove it from view.

No Way to Disable by Option tracking in Transactional E-Mail

English Transactional

janwillem Juillet 4, 2024, 7:32 27

Any update on how to avoid showing the tracking link in the preview. Looks too much like spam.

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No Way to Disable by Option tracking in Transactional E-Mail

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