Old Campaign emails going multiple times to some contacts, different dates

English Campaigns
1

We have had some complaints and received copies) of old campaign emails going to some contacts, they have different send dates but same content. For instance a campaign that went our on 11th Jan, one contact received a copy then, another on 20th and then 28th Jan and another on Feb 10th. each with the relevant send dates. Any ideas what might be causing this?

2

Hi @Robert_JSS ,

Thanks for posting on this community.
Have you checked that you hadn’t setup any automation flows that could send an email multiple times?

3

Thank you for your question. Yes, we have, there is no automation doing that. u We are waiting for another instance so that we can send it for checking within the 7 day cycle.