we have an old shop/backend system that we would like to connect to brevo. For historical reasons, this system does not use the email address as a unique ID, i.e., one email address can be used for multiple users/customers.
We therefore considered using firstname lastname <email> (e.g. « Max Mustermann <max@somewhere.com> ») as the email field. This format is a valid email address according to RFC spec.
However, this format is rejected by the API as well as in the frontend.
Is there another way to implement this idea or a way to use this email syntax?
Hi there, thanks for your message! Unfortunately, we do not accept special characters in the email field or sender name fields. You should able to customise the sender name if via API (For example, {« name »:« Mary from MyShop », « email »:« no-reply@myshop.com »}) or when configuring a sender on the Sender List. Please ensure that any sender names match those in the sender list. Please note, you can add multiple senders with the same email address but with different sender names. Thanks!
