The problem with tagging

English Contacts
1

I moved to Brevo from Active Campaign and imported contacts with different tags. Now I am trying to separate contacts that has tag « Valmennus » but the software collects other people too, who has the same words in their tags, for example this contact who has these Disengaged,Eipostiavalmennus,Subscribed

What could be wrong? Should I try to find it differently?

2 « J'aime »
2

If I try to find it Tags is equal to « Valmennus » there is 0 contacts with that

3

Hi @MiikaSoronen , thanks for posting on this community!

Unfortunately, we don’t support tags for the moment, but:

  • we’re working on it: this is a need that a few customers have expressed, we want to offer a possibility to tag contacts, definitely
  • in the meantime, you can rely on contact attributes: I know it’s not exactly the same thing, but maybe it could be helpful to you?
4

For how long does it take to get those? Otherwise I think I gotta go back to ActiveCampaign

ma 17. kesäk. 2024 klo 13.13 Alexandre Hudavert via Brevo Community (notifications@brevo.discoursemail.com) kirjoitti:

5

Hey Alexandre,

I’m blown away tags aren’t an option they seem so standard on most email platforms and CRMs. Is there a timeline for this? I was trying to get setup and searching all day for how to activate or find tags. I have no clue how I would migrate from ActiveCampaign to Brevo without them since I use WPfusion and tags to manage access to courses and content

6

Hi @bradca , yes we are working on this. Currently I don’t have any precise timelines I can communicate, but it should be happening in the coming months.

7

Any ETA yet for the tags?

8

Any estimated time when tagging is gonna be on platform?

9

FWIW - I’m using lists to achieve pretty much the same thing as tags. So far it’s been working ok.

10

Any News on Tags? Nearly half a year over since you are working on.
I moved to Brevo and thought that Tags are standart.
Now i have a huge problem.
Can you please answer if i still can cancel my account, since i need this feature and my old Tags from nealry 20k contacts are gone now.

12

hey, are tags still coming? i mean its been a while since you said its coming in a few months…
this is a really basic feature honestly. and really important :confused:

13

Wondering if this is coming. If I know an ETA, I can continue using the platform and wait for it. Otherwise, I will have to look somewhere else.

Please, share a date. If that’s not possible, you should consider adding documentation on the alternatives for this on your docs.

@ahudavert you mentioned using contact attributes as alternative and at the same time you said « it’s not exactly the same thing ». Can you provide a guide on how to use contact attributes, and what are the pros and cons of this solution against having a dedicated tag functionality?

Thank you

14

Hello @robertocinetto

My personal perception of tags and attributes is as follows:

Let’s take a small example tag/attribut!

A tag can integrate several colors into the processing

tag color: yellow, blue, black

an attribute is equal to a single color

attribute color: yellow or blue or black
or
attribute yellow: true/false

In the case of attributes, the colors are determined while they cannot be with tags