Hi,
I am using the brevo JS-Tracker to create a custom event. This event should then trigger an automation.
When I am looking in the event Logs I can see that everything works fine and the event is succesfully triggered multiple times.
However, when I am looking into the workflow logs, I can see that the automation is not triggert for every event.
An Example: I create a custom event 10 times, just with different event data. I see in the event logs that all 10 events are being registered. But then when I look into the worklfow logs, I see that the automation only started 4 times.
On the upper half of the screenshot you can see, that the event orderCompleted_test has been created 10 times and on the lower half you can see that for the time(roughly 16:00) the workflow #12 has only been started 4 times.
A delayed start to the workflow does not seem very realistic either, because it has already been five days since and nothing has happened yet.
Can anyone hepl me with this issue?