Emails in queue/paused, despite ~19k transactional emails left

[exitNA]

Wanted to see if I’m missing something here. Got a notification that clients didn’t get their morning emails - checked and saw we ran out of credits and emails were paused.
But our cycle starts on 01 of month, and says we have 19,883 emails remaining…
Last month we only sent ~3000 emails.

I checked the api and the start-endDates are the same? Something seems weird.
« plan »: [
{
« type »: « subscription »,
« credits »: 0,
« creditsType »: « sendLimit »,
« startDate »: « 2025-01-01 »,
« endDate »: « 2025-01-01 »
},

Already contacted support but need to know moving forward.

edit: looks like a similar issue happened here, but no community release on resolution

How did I reach my SMPT credit limit (when I didn't)?

This is very alarming. I received an email saying that the credit limit for my Brevo SMPT account has been reached. But it hasn’t. Emails weren’t being sent or received. How can it be reached when I’ve only sent 300 transational emails? My account allows for 20k transactional emails to be sent each month and I only sent 300. Even if I check the logs and counted every sent transactional email, open, delivery, etc. it still comes nowhere close to 20k. But yet my emails were backlogged and custome…

[exitNA]

[exitNA]

Update: 24h passed & the date flipped to 02/02/2025, 2 email credits used and still all emails paused.

[exitNA]

Update: Despite this, however, API still says our Plan is 1/1/2025 - 1/1/2025

[ahudavert]

Hi, do you still encounter this issue?

[exitNA]

Support unpaused the emails and agreed it was a glitch. However, they were unable to tell me what was wrong to prevent in the future.