Not all my valid contacts are queued up to receive my emails

Hi. I am new to Brevo and just starting my business. I am on the free plan and understand that I can only send 300 mails per day and simply need to requeue to send to the next 300, and so on. That worked on my first email.

I no am sending my second bulk email but it will only send out to about 483 contacts and not the 2000 I have in my database (less the blocklisted ones)

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The attached image shows that 290 mails went out which is 60,04% so 100% is 483. Why has my valid list been cut like this.

Like I said, I am new and need to build a bit of a business before I can upgrade.

I will appreciate any assistance / help

Hi @kendall.williams1611 , thanks for posting on this community!

Could you please contact our support team to ask them to dig deeper? Their address is contact@brevo.com

As well, if there are findings that other community members could be interested in, could you please post them here?

Thanks!