Unable to Add Recipients

[SweVas]

Anyone here running into issues creating campaigns?

I’m on the Free plan but haven’t sent any campaign in over a week. I’ve been unable to send one out for the last 4 days because of an error when I try to add recipients. It says I’ve reached my daily limit even though when I check in Usage it says I have used 0/300 emails.

Brevo support hasn’t been very responsive and my campaigns are stuck because of this. Any pointers you have will be super helpful. Thanks!

[ahudavert]

Hi @SweVas , thanks for posting on this community.
That’s weird, indeed, did you have a reply from Brevo support team?

[SweVas]

Thanks for following up. I did receive a reply on Tuesday (7/23) that said « Our technical team has confirmed that there was a small glitch on our end ». They reset my limit and I haven’t encountered that issue again.

I ended up losing the weekend for my campaigns, but I’m all set now.