I have a Welcome message automation with start point triggered when email is added to a list. Some emails are skipped, some are not, which is weird and inconvenient.
If t matters, I have a double opt-in subscription.
Hoping for your assistance.
Thank you for the help!
Hi @thisismark , thanks for posting on this community! What you mean is that:
- you add an email to a list
- sometimes it works, sometimes it does not, right?
How do you add the contact to the list?
Nope, emails can be added successfully to the list via Sign-up form. But the Automation is NOT triggered for every email added. Some emails enter the start point, some do not.
Thanks for your reply.
That’s weird, indeed. Would you have recognized a pattern about which emails were added and which were not?
I would suggest to ask Brevo support team to look into this further and to update us here. You can write to them at this address: contact@brevo.com
Thanks. This is already resolved. The contact received the Welcome message 3 days after being added to the list.
There seems to be a delay on the Automation. Hope that will be fixed soon.
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