Best way to merge contacts

There are approximately 25.000 contacts with email addresses in our database, but we have a continuous problem with people using multiple email addresses. For instance, using:

  • john@acme.com
  • john.doe@acme.com
  • john.doe@acme.nl
  • john.doe@mergure.com

Many people (especially very small companies) seem to have many email addresses which are not consistently used, but over time companies re-brand changing their name or are acquired by another company, but old email addresses remain in use.

On competing products such as ActiveCampaign and Odoo we use the de-duplicate function to merge multiple contacts into one. In that case, automations (completed or not) are merged, and some fields are merged. There is always risk of data conflicts, but so far it has never been a problem.

On Brevo, our only solution sofar is to just delete the duplicate and hope they don’t use the duplicate address again. If so, the same automation is started again.

Is there any other practical way to merge contacts in Brevo and reduce duplicates?

1 Like

Hi @m24 , thanks for posting here!

That’s clear, I clearly get your need. I am not aware of a way to merge contacts, unfortunately, but let me check internally

As Guido shares merge is a stock standard feature across established email marketing platforms. I require this feature on an ongoing basis.

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In Brevo, when a user is added with two different emails but the same phone number, I receive an error stating « this phone number is already associated with another contact. » I expected the contacts to be automatically merged in such cases. However, there is no merge feature available in Brevo or the Make.com integration tool.

For example, a user initially requests an e-book and then participates in a webinar two months later, using different email addresses but the same phone number. This causes an error in my Make.com integration scenario. I would appreciate any suggestions for resolving this issue.

Ekran Resmi 2024-06-04 14.51.21