Contact not exiting the automation

English Automations
1

Hi everyone,

I have a very simple automation setup but I am struggling to understand the logic to exit the automation.

Here is my scenario:

1- The user open a form, fill it and submit it
2- The user is automatically added to a list called: list_clients
3- Brevo send a confirmation email to the user

This part is functionnal. No problem.

Now I want to send a particular private email to a couple of email addresses to inform them that a client has filled the form.

4- As part of the automation, I add a trigger : “Form Submitted” and select my form.
5- I add the action called: ”Send an email”
6- I customize my email template, add Cc to email1@gmail . com and email2@gmail. com

7- I go to the Exit Conditions and select “Form submitted” then select my form.

I save the automation, a user fill the form, and the problem is that the user receive the confirmation email but also the private email that should only go to email1@gmail. com and email2@gmail. com

I wonder if anyone could help me debug this? Thank you.

2

The solution is to use Notify by email instead of Send an email as that one always include the email address of the user who filled the form. With Notify by email, I can select the people and filter the way I want.

3

Hey @tahitibl :slight_smile: ! Yes, that’s right, the notify by email action would be best here.

Here’s an article in case anyone needs it: Receive an email notification when a form is submitted

To ensure that any form data is parsed correctly in the notification email, use the format {{params.contact.ATTRIBUTE}} and replace ATTRIBUTE with the exact name of the field as it appears on the Contact attributes page in your Brevo account (e.g., {{params.contact.FIRSTNAME}} or {{params.contact.EMAIL}}).