Now I will use If/ Conditioning to branch the automation.
If the person click the link in welcome email, I want to send thank you email.
If the person doesn’t open the welcome email, I want to send folllowup email.
But as you can see in the screenshot, we can’t trigger the template email’s activity. We can only trigger the campaign email’s activity.
I’m not sure I get what you mean by: « we can’t trigger the template email’s activity »: on my side, when I click on the « If / Else » condition, I have the possibility to click on « Transactional email activity », see this screenshot:
I don’t have transactional email. I only want to trigger with the Welcome Email’s Opened, Click Activities.
Or do you mean I can only use the Transactional Email’s Activity?
Please see the image for clarification.