I need to use a trigger in my automations but I can’t.
I created a sequence of 3 emails, if the recipient responds to my email I want it to be automatically be removed from my list, because I’ll engage with them personally from this point and don’t want them to receve the rest of the emails.
I’m not finding an email activity trigger for when the email is replied to.
Can anyone help me?
Hi @fabio, thanks for posting on this community!
Indeed, it is not possible to follow this event, because we don’t have access to your inbox. I’m trying to know if it is doable if you sync your email with Brevo; maybe @qlambert you know?
I had the answer: unfortunately, it’s not possible to track this kind of thing, at least for the moment. But your need has been shared to the concerned teams.
Hello @fabio @ahudavert ,
Sorry for my late reply.
Unfortunately, I confirm this is not something we offer today. But we’re going to be reworking our automation feature this year, so I’ll add your feedback to our user request list.
Hello @fabio @ahudavert,
Thank you for the answer.
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Hi @qlambert @ahudavert,
Would you happen to have any news about this trigger? I’d be soooo useful.
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Hi there, good news, we are currently working on this, and we are targeting a release this quarter.
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How is going the process?? I need this feature for two accounts and I would like to have it in brevo 
We have secuences where the users get extra content when the response our emails. Thanks in advance!
I have a solution for this. I know it will take forever to implement these features for Brevo until they launch a Unibox because they do not have access to our inbox.
Webhook Integration for Tracking Email Replies (Advanced Option):
Custom Email Reply Tracking*: You could use third-party tools or custom scripts outside of Brevo to detect actual email replies. Using webhooks (Brevo supports webhooks), you can track email replies via your email server (e.g., Gmail or another provider). Once a reply is detected, the webhook could update the contact’s status in Brevo, effectively marking them as « Responded. »
If it requires assistance, DM.
Hello everyone,
Thank you all for your patience. I’m excited to announce that we’ve recently launched new Conversations Events on the Automations side!
One of the key updates is the introduction of the “Conversation Ended” trigger, which allows you to detect when an email reply has been received. This new feature should make it easier to manage and streamline your workflows.
Feel free to explore the update!
Hi @qlambert as per your above message it is now possible to track email replies using « Conversation Ended » but I couldn’t achieve it with this. Also, as per the below ticket, it is not possible and we need to use Zapier to achieve the same. Can you please confirm?
Hi @siddharth,
Thank you for sharing your request. After reviewing it thoroughly and considering the context of the thread, I would like to clarify that Conversation Events are triggered specifically by the Conversations product and its associated channels, which include one-to-one interactions via email, Chat Widget, Facebook, WhatsApp, Instagram, and Facebook Messenger. This differs from campaigns or transactional communications.
Given that, for your request as well as the initial one in this thread, these events will only work in automation if the action involves « sending a one-to-one email from a mailbox, » which is managed by the Conversations product.
At this point, I can’t help with what you’re trying to achieve, so I’ve pinged my colleague to take a look at your thread.
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@siddharth Thank you for your message, I’m the Product Manager for Automation in Brevo. If I understand well, you would need an exit condition based on a reply to an email sent through automation?
Currently, email sent through automation cannot be used in conditions at all. This is something we are currently fixing and it should be live in a few weeks. You will be able to add conditon on email opened or link clicked.
Another implementation to create a new event based on a replies is planned but not for 2024 and I can’t communicate any ETA on this for now.
Florent
Hi Florent,
Thanks for your reply.
Can you or anyone else help me with the below use case? In our account (gautam@ticket-generator.com), I have created an Automation (SequenceTest) whose trigger is whenever a contact is added to a list (SequenceList). Now when I add an existing contact (sahu.siddharth4@gmail.com) to this list, the automation is not triggered, but when I add a fresh contact (create and add), the automation is triggered. I expect that even if an existing contact is added to the list, the automation should be triggered. Can you please help with the reason why it is not triggered? Is this a bug or feature?
Best regards,
Hi @siddharth, if the contact already existed but was not in the list, the automation should be triggered when it’s added in the list. Except if you didn’t allow the same contact to enter multiple times in the same workflow.
If you still have an issue I encourage you to fill a request here
Hi @qlambert
Thanks for the update. We’re all waiting for it.
I am trying to track a one-on-one response with these automated rules. It seems it doesnt work for me. Let me explain the scenario:
- 1-ON-1 Send out from my connected mailbox.
- {IF ELSE}
- If a reply has been recorded in conversation. The contact will move to a new list.
- IF no reply has been recoded in X days, the contact will move to another list.
Can you help me out with this automation? And how can the New Conversation Ended events help me achieve the goals ?
Thanks
Shohrab
Hi @Tecnomaxx,
You can achieve this using the Conversations Received event, combined with a delay and a conditional split. Here’s how to set it up:
- Add a Delay: Set the delay to match the time limit you’d like to wait for a reply.
- Create a Conditional Split: Use a filter to check if a message has been received. Here’s what the configuration should include:
- Add the filter Conversations > Message received.
- Set the condition to « at least 1 time in the last… » and match the time frame to the delay you set.
- If you use Conversations for multiple channels, don’t forget to specify the source in the filter.
Here’s a visual representation of the setup:
I hope this helps! Let me know if you need further assistance. 
Hi everyone,
I’m following up on the « Stop Automation on Email Reply » feature. We run a workflow in Brevo that sends 7 emails, and we’d like to automatically halt the workflow if a recipient replies—since the sender is logged in Brevo and will handle the conversation personally.
I understand from previous discussions that Brevo currently doesn’t offer a native trigger for this, but I saw some hints that new « Conversation Ended » events or similar capabilities were being worked on. Is there any update on this feature? Any workaround suggestions would also be appreciated.
But also, conversation ended is a trigger, how we add it to the workflow, since I cannot add a trigger between the delay and other sequence
Thanks in advance for your help!
Best regards,
Hi @lucam , thanks for posting on this community.
I am not able to reply about the « Conversation ended » event, to know if it’s already released or not, but I can reply on this part:
Actually, an event can be used either as a trigger or as an exit condition: you can decide that whenever this event comes from a given contact, it exits the contact from the workflow, see this page: https://help.brevo.com/hc/en-us/articles/19649907878546-New-automation-editor-Define-and-manage-the-audience-entry-and-exit-conditions-for-an-automation
As well, you can add a step called « Wait until event happens » directly inside the workflow, see this article: https://help.brevo.com/hc/en-us/articles/360021229039-What-s-the-difference-between-Wait-until-and-Add-a-delay