Hello,
I guess the title is quite straightforward. I have a subscriber who contacted me from Instagram. For Brevo it’s two different person but it is actually the same. How can I merge them ? Do I need to do this manually ?
Hi there, unfortunately, right now it is not possible to merge contacts. I will, of course, pass this on to our product team for review as I completely understand your use case and believe this could be a valuable addition to the platform. I remain available if you have any further questions!
Thank you.
This would be game changing for me. This would allow an exhaustive view of every exchange with a customer…. If you want me to help the team on this I’d be happy to help. 