Hi,
I’m working on a campaign targeting a specific topic and a select group of contacts. I want to ensure that when people unsubscribe, they only opt out of this particular campaign, not the entire brand’s email marketing.
Here’s what I’ve done so far:
- Set up a new email address and a custom unsubscribe page for this campaign.
- Created a list of contacts for this campaign.
- Implemented an automation: If unsubscribe → yes —> add contact to a list
- Tested the campaign with three private email addresses.
The issue I’m facing is that, although the automation worked in the test and showed all contacts as unsubscribed, the data isn’t being recorded on the list connected to the automation. In fact, it isn’t recorded at all.
Do you have any suggestions for fixing this issue?
Thanks for your help!